Supply Chain Assistant (6 month Fixed-Term Contract / Secondment)

As Supply Chain Assistant, you’ll play a vital part in ensuring the smooth and compliant delivery of materials, working collaboratively with Materials and Logistics teams to not only meet but exceed customer expectations. You’ll handle customer and supplier orders with precision, proactively resolve any queries, and contribute insights by recording and analysing data. Your efforts will directly support our mission of delivering high-quality service and empowering the team with valuable management information. Be a part of our dynamic environment where every day offers the chance to make a meaningful impact!, 1. Develop and maintain effective relationships with all supply chain stakeholders (customers, suppliers, buyers) as needed to resolve customer and supplier queries, delivering supply chain KPIs.

2. Support the wider operations team as required, to deliver a comprehensive service to customers as detailed in the service catalogue.

3. Provide data, analysis and commentary for management reports.

4. Propose and implement improvement activities and plans through the provision of data analysis and other subject matter expertise; report on improvement activities as required.

5. Action and fully resolve customer and supplier queries to agreed processes and within SLA, monitor trends and collate data to support and identify supply chain improvements.

6. Develop and maintain processes for areas of activity to improve team performance and maintain the ISO9001 accreditation.

7. Using supply chain expertise and knowledge resolve complex queries by evaluating information and identifying the root cause., NB for internal applicants: Please note that secondments are subject to your line managers approval. Please discuss this opportunity with them before applying to avoid disappointment., Hours: 35 hours per week. Flexible working can be considered. Occasional travel to team events or site visits may be required., If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.

Below are some examples of adjustments we can make:
1. Changing a provision, practice or ‘the way things are done’
For example, we can give candidates extra time to complete online, tasks or interviews as needed.
2. Changing a physical feature of our workplace
For example, office/room layout can be adapted to accommodate individual needs.
3. Providing extra equipment or assistance
For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.

There are lots of other adjustments we can consider – please just ask!

The recruitment process will consist of shortlisted candidates being invited to take part in the following

• Educated to degree level or equivalent relevant work experience e.g. Supply Chain, Business Management.

• Experience of Internal Sales, and Experience of ERP systems (e.g. ORACLE, SAP).

• Experienced Microsoft Office user.

• Experience within a customer service role.

• Proven ability to work to tight deadlines, maintaining high levels of accuracy.

• Good analytical and problem solving skills.

• Good interpersonal and relationship building skills.

• Good commercial awareness.

• A customer focussed approach.

• Ability to work under pressure and a desire to improve processes and produce efficiencies.

• Good oral & written communication skills.

• Awareness of supply chain processes.

Desirable

• Railway knowledge.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance., SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule.