Team Supervisor

The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.,

• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
• Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
• Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
• Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
• Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
• Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
• If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.
  
  Immediate 11 Nov, 2024 GBP 28613 Annual 26 Oct, 2024 3 year(s) or above Communication Skills,Microsoft Office,Interpersonal Skills,Case Management,Coaching,Mentoring No No, Effective communication skills both written and verbal.
• Effective analytical and numerical skills with proven ability to solve problems and make decisions.
• Effective interpersonal skills
• Ability to feedback to others constructively.
• Established knowledge of Microsoft office.
DESIRABLE KNOWLEDGE, EXPERIENCE, AND SKILLS
• Experience of Coaching and Mentoring.
• Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.