Veterinary Client Care Assistant (Across all branches)

Hours: Flexible 40 hours weekly, Mon-Sat, as per the sickness and holiday needs of the reception team. We will consider two part time roles. Short-notice changes are possible due to the sickness-cover element, and convenient access/transport to all of our sites is essential.,

• Managing the practice diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well-stocked.
  
  We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team.
This is a busy, varied role so previous experience would be preferable but not required. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this. The job involves helping our clients navigate their potentially complicated and emotional journeys with us. From routine administration (including logistical, financial, and meditative) to more sensitive conversations, proficiency in face-to-face, telephone, and written communication is key. Our team are people-oriented with a strong love of animals, and the ability to adapt communication styles to best suit their recipients is essential.

Established for over 90 years, 608 Vet Practice offers primary care services for small animals throughout Solihull, Acocks Green and Bentley Health. All of our practices offer a full range of 24/7 veterinary care from our highly experienced team who strive to provide excellent quality veterinary care.


• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Recruitment referral reward scheme
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme