Workflow Coordinator, HR Advisory Services

Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a workflow coordinator to join our HR Advisory Service. The primary function of the role is to provide the HR advisory and Employee Relations team with triage and allocation support when a new case and or query is sent into the team. The team works closely with a wide range SME colleagues from the internal HR community to deliver a co-ordinated service to the business., Providing day to day HR advisory support to employees, people leaders and partners across Deloitte UK on case allocations which will include but is not limited to:

• Triaging the intake of high volume of new cases/queries through the ServiceNow queue, transferring cases into different assignment categories, assessing case priority and complexity, and undertaking key checks within the case
• Ensuring new cases in ServiceNow are created with the required information to progress cases in line with the established processes
• Auto allocate cases to available team members aligned to their skillset, case and complexity type, capacity, and previous experience
• Assigning investigation and hearing managers from a central pool to manage cases and conducting independence checks
• Own the case folder and document repository ensuring new case folders are created, documents are uploaded, and folders are archived on case closure, in accordance with GDPR and the Firm's retention standards
• Monitor the triage queue in accordance with the triage SLAs, delayed responses, unassigned and timed out cases
• Working with the wider team and knowledge article owners to improve self service and tier 1 support
• Capacity planning - awareness of upcoming volumes/projects and escalating any resource challenges to senior management
  
  You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.
• Understanding of Employee Relations processes such as sickness absence, performance management, grievance and misconduct
• Ability to assess cases in a timely and efficient manner, interpret data and use judgement to identify gaps in information, assess risk, and be confident in escalating where necessary to the management team or HR SME colleague
• Confident and effective communication skills maintaining a professional and positive attitude with excellent attention to detail
• Strong stakeholder management skills
• Actively participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.
• Demonstrate commercial and environmental awareness, ensuring risks are mitigated as much as possible and confidentiality is maintained
• Accurate and timely recording of all HR Advisory matters in the case management tool (Service Now).
Other skills include:
• Adaptable to change and ways of working.
• Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications - of these, SAP, Success Factors and ServiceNow are desirable.
• Industry knowledge: experience of working in professional services environment or alternatively a fast paced demanding HR role, with some experience of dealing with ER related issues and/or cases.
  
  Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "I have recently joined the team and it has been a great experience. The team is welcoming, friendly and always willing to help each other. I really enjoy the variety of case work and that every day is different." -Alex, Enabling Functions 'We work together as such a great team in HR Advisory. You are never alone and there is always someone to support you. We work hard but have a laugh along the way!' -Chloe, Enabling Functions Our hybrid working policy You'll be based in Cardiff, Birmingham or Milton Keynes with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.