Workforce Systems and Payroll Team Leader

As the People and Culture Team Leader, you will directly contribute to the successful management and optimisation of the workforce system while providing support to payroll & pension operations. This role requires a focus on improving the processes which support employee engagement, driving compliance, and provide a seamless operational service within the People and Culture team. You will also play a crucial role in maintaining a positive and inclusive work environment within the team while delivering key P&C outcomes that align with organisational objectives. Main duties of the job

• Team Leadership & Culture
• Workforce System Optimisation
• Payroll / Pension Knowledge
• Administration
• Case Management
• Compliance & Reporting
• Stakeholder & Supplier Management, 1. Team Leadership & Culture :
Impact : Lead a high-performing People and Culture admin team by providing mentorship and fostering a collaborative, inclusive environment. Outcome : Increased team engagement and productivity, with improved internal communication and collaboration across departments. 2. Workforce System Optimisation : Impact : Maintain and enhance the workforce system for accurate employee data management and streamlined operations. Outcome : Improved efficiency in data management, reducing errors by and ensuring the timely resolution of any system-related issues. 3. Payroll / Pension knowledge : Impact : Provide support within the existing payroll team to ensure accurate and timely payroll / pension processing that complies with all relevant regulations and meets employee expectations. Outcome : Payroll accuracy rate of 99%+ and prompt resolution of payroll queries, leading to increased employee satisfaction with payroll services. 4. Administration : Impact : Effective co-ordination of all P&C administration and processes contracts, compliance, and inductions, while ensuring that workflows are managed across all P&C functions aligned to PML annual plan. Outcome : Seamless, timely, and accurate flow of all HR processes aligned to relevant policies. 5. Case Management : Impact : Serve as a first point of contact and ensure that employee relations issues are categorised and channelled to the appropriate channel. Outcome : Faster resolution times for disputes, fostering a more positive workplace culture. 6. Compliance & Reporting : Impact : Generate and analyse key workforce and payroll reports to ensure compliance with legislation and support informed decision-making. Outcome : Accurate and timely reporting, resulting in better decision-making by leadership and consistent compliance with regulatory requirements. 7. Stakeholder & Supplier Management : Impact : Manage internal and external relationships (including specific suppliers to optimise P&C reputation and efficiency in line with PML business plan. Outcome : Improved stakeholder satisfaction, with enhanced collaboration between P&C and other business units and optimised supplier performance., At Principal Medical Ltd (PML), the key behaviours and values centre around providing high-quality, community-based healthcare. PML emphasises integrity, innovation, and collaboration among healthcare professionals to deliver efficient primary and community health services. The organisation values teamwork and reinvests surpluses into services to benefit patients and support General Practice. These values align with PMLs mission to improve patient outcomes and ensure cost-effective care across their network in Oxfordshire and Northamptonshire . 1. Integrity and Ethical Leadership : Acts with integrity and maintains high ethical standards, ensuring that all People and Culture activities align with PMLs core values of improving patient outcomes and providing high-quality, community-based healthcare services 2. Collaboration and Teamwork : Strong emphasis on collaboration, both within the People and Culture team and across other departments, supporting the teams ability to deliver effective HR solutions that support PMLs patient-first mission. 3. Innovation and Continuous Improvement : Commitment to innovation and continuous improvement, with a focus on enhancing HR processes and services in line with PMLs objective of reinvesting in community healthcare.


• Proven experience in HR and payroll management, with a focus on workforce management and team leadership
• Expertise in UK employment law and payroll.
• Strong ability to lead, inspire, and develop a team.
• High attention to detail, especially in payroll and compliance-related tasks, with the ability to handle sensitive information
Other Requirements 1. Communication Skills : Excellent verbal and written communication skills, with the ability to clearly and effectively communicate complex HR and payroll information to a range of stakeholders, including healthcare professionals and management. 2. Attention to Detail : High level of precision in managing HR operations, ensuring accurate and timely completion of payroll, contracts, and administrative tasks critical to PMLs operations. 3. Confidentiality : Ability to handle sensitive and confidential information with discretion and in compliance with data protection regulations, in line with PMLs commitment to ethical and transparent operations., Resilient and adaptable in a dynamic and evolving healthcare environment, demonstrating the ability to handle competing priorities while ensuring compliance with healthcare regulations and PMLs internal processes.,
• Ability to generate, interpret, and analyse key workforce and payroll reports to support informed decision-making by PMLs leadership and ensure regulatory compliance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders, healthcare professionals, and external vendors, ensuring PMLs People and Culture (P&C) initiatives align with its business goals.
• Proven ability to manage and optimise workforce systems for efficient data management, reducing system errors, and ensuring smooth operations that contribute to PMLs commitment to high-quality patient care.
• Strong organisational skills, managing workflows to ensure all HR and administrative processes align with PMLs operational plans and healthcare service standards.
• Track record of ensuring HR processes and reporting are compliant with UK employment law and healthcare regulations, fostering a risk-free and compliant work environment.
• Proactive in identifying and resolving HR and payroll challenges, with a focus on innovation and continuous improvement to meet the evolving needs of PML and its community-based healthcare initiatives.
Experience Essential
• Proven experience managing human resources (HR) and payroll functions, with a strong focus on workforce management and leadership within a healthcare or service-oriented environment.
• Demonstrable ability to lead, inspire, and develop a team, fostering a culture of collaboration, inclusion, and engagement, aligned with PMLs mission of delivering community-based healthcare.
• Experience in building a high-performing HR admin team while driving productivity and positive outcomes.
• Strong understanding of UK employment law, payroll regulations, and compliance requirements, with a proven ability to ensure that all HR and payroll processes meet legal and organisational standards.
• Experience in maintaining compliance with healthcare industry regulations would be advantageous.
• High attention to detail, particularly concerning payroll accuracy, HR data management, and compliance.
• Demonstrated success in managing payroll functions with a focus on reducing errors and ensuring timely resolutions in line with PMLs values of integrity and operational efficiency.
• Proven experience in handling complex employee relations matters, with a focus on improving employee satisfaction, resolving conflicts effectively, and fostering a positive workplace culture.
Desirable
• Experience with HRIS (Human Resource Information Systems)
• Experience with HR systems such as People HR or similar platforms, with the ability to manage data across systems and ensure compliance with data protection standards.
  
  PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire.
We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.