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Vulnerable Customer Specialist
Salary not available. View on company website.
Wescot Credit Services Ltd, Maypole, Dartford
- Remote working
- Full time
- Permanent
Posted 1 week ago, 14 Apr
Job ref: 1d867857d90f4d9a995dfd4af79bcc4a
Full Job Description
- Be our customers' first point of contact, providing 5-star customer service at all times. You'll know when to be empathetic, when to build rapport and most importantly, when to do what's right for them.
- Handle inbound and outbound calls, you'll spot patterns and identify potentially vulnerable customers.
- Use your empathy and resilience skills to talk about financial challenges and be able to navigate to a positive outcome with care.
- Tailor affordable repayment plans to help our customers on the road to financial recovery. What's in It for You? We want to make sure you feel valued and supported every step of the way:
- 31 days of holiday (including bank holidays)
- Exclusive discounts and cash back at hundreds of high-street stores.
- Optional private healthcare plan (BUPA)
- Lots of great monthly incentives where you can win a range of prizes and rewards!
- Hybrid working opportunities once you're settled in.
- Ongoing career support from our friendly in-house team.
Wescot Credit Services, part of the global Encore Capital Group, we are a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. We're on a mission to help people turn their financial lives around. We're proud to be a Great Place to Work-Certified company, and we believe in creating an inclusive, diverse, and supportive environment for everyone. Want to see what it's like? Hear from our awesome colleagues here: Watch this video! (https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf) Ready to Apply? Apply now and take the first step toward a meaningful, rewarding career with Wescot! - At Wescot we're regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we're unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
This is an exciting opportunity to become a valued member of the LBG Banking Team, Starting 12th May 2025. Our office is just a short walk from Glasgow Central Station. - Salary: From £26,965.54 (for a 40-hour week)
- Bonus: Earn up to £2,000 annually!
- Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 6 Saturdays, but don't worry we'll give you a day off during the week prior to your Saturday shift.
- Training: 5 weeks with a dedicated L&D Trainer supporting you. If you're passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!
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About this company
Wescot Credit Services Ltd
View full company profileOverview
Wescot is a leading UK-based debt recovery and customer contact services provider, known for its innovative approaches and commitment to excellence. With a strong presence in the industry, Wescot has established itself as a trusted partner for businesses seeking efficient and ethical debt recovery solutions.
Mission and Values
At the heart of Wescot's operations is a clear mission to deliver exceptional service while upholding the highest standards of ethics and customer care. The company's values emphasize respect, integrity, and a customer-centric approach, creating a positive and supportive work environment.
History
Founded with a vision to revolutionize the debt recovery sector, Wescot has grown significantly over the years, expanding its services and expertise to meet the evolving needs of its clients. The company's history is marked by innovation, growth, and a steadfast commitment to its core values.
Products and Services
Wescot offers a comprehensive range of services, including debt recovery, customer contact solutions, and data analytics. These services are designed to help businesses manage their financial health effectively and maintain positive customer relationships.
Top 10 Reasons to Work at Wescot
1. Positive Workplace Culture: Wescot fosters a vibrant and supportive work environment that encourages teamwork, open dialogue, and celebrates achievements, making it an enjoyable place to work.
2. Growth and Development Opportunities: The company invests in its employees through training programs, mentorship, and career progression paths, offering ample opportunities for professional growth and development.
3. Strong Leadership and Management: Effective leadership and good management practices are core to Wescot's success, providing clear expectations, constructive feedback, and support to employees.
4. Work-Life Balance: Wescot values work-life balance, offering flexible schedules, remote work options, and wellness benefits to ensure employees can maintain a healthy balance between work and personal life.
5. Innovative and Challenging Work: Engaging in innovative projects and tackling challenging tasks, Wescot provides a stimulating work environment that rewards problem-solving and creativity.
6. Employee Benefits: The company offers attractive compensation packages, health coverage, retirement plans, and wellness programs, making employees feel valued and supported.
7. Social Responsibility: Wescot is committed to social responsibility, engaging in ethical business conduct and community activities that make a positive impact beyond the workplace.
8. Collaborative Team Environment: A collaborative work environment where colleagues support each other, share knowledge, and work together on projects fosters camaraderie and a sense of belonging.
9. Recognition and Rewards: Wescot recognizes employees' efforts through reward programs, bonuses, promotions, or public acknowledgment, enhancing morale and motivation.
10. Alignment with Company Mission and Values: Employees who resonate with Wescot’s mission and values find more satisfaction in their work, knowing they are contributing to a meaningful cause.
Financial Health and Growth
Wescot enjoys good financial health, with a strong track record of growth and stability. This financial stability provides a secure and promising work environment for its employees.