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Salary not available. View on company website.
Southwark Council, Peckham, Southwark
- Remote working
- Full time
- Permanent
Posted today, 12 Feb
Job ref: 902efffb1448442385376a7dedfff7da
Full Job Description
2. Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council's allocations scheme and relevant to their circumstances.
3. Provide information and support, including training to internal departments on the Council's housing registration policies and procedures.
4. Assist in the development of fraud prevention measures. Make referrals to relevant departments other Local Authority, Housing Associations and agencies.
5. Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements.
6. Develop and update the applications functions of the Housing Applications database.
7. To deal With enquiries and complaints form the public, other departments, division and other local authorities/agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information request.
JOB CONTEXT
The Application officer role sits within the framework of housing solutions. Working collaboratively with other areas of the council and key stakeholders to provide access to affordable and suitable housing within and outside of the borough. The applications officer will work towards promoting inclusivity and ease of access to the service., Ability to deal sensitively and effectively with problems and issues raised by clients and staff.
E
I
Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutions
E
S I
Ability to work effectively and open-handedly with people from diverse backgrounds and circumstances
E
I
Special Conditions of Recruitment:
Comply with and promote the Council's Equal opportunities policy
Required to be aware of the Council's equalities policy and demonstrate through his or her actions, a commitment to its application
Required to comply with confidentiality rulings under Data Protection Act and Council policy
Key: D Desirable S Shortlisting criteria
E Essential I Evaluated at interview
T Subject to test
The person specification is a picture of skills, knowledge and experience required to carry out the job., Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practice, Must have experience of administration and word processing.
E
I
Experience of inputting and validating data on a computer
E
S I
Must have prior experience of preparing statistical information
D
I
Experience of service delivery to applicants in housing need
D
I
Aptitudes, Skills & Competencies:
Ability to plan and organise own work to achieve tasks within tight deadlines
E
S I
Ability to maintain accurate files and records (both manually and computerised)
D
I
Ability to communicate effectively, orally and in writing including active listening, processing housing applications using Northgate, data entry on other systems. Carrying out initial assessments of needs, working in a team to tight deadlines and responding to queries.
£19.94 per hour
25-27 Bournemouth Road, Southwark, SE154UJ
Property and Housing
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