27 Full time, Call / Contact Centres jobs in Dartford, Dartford

The engine in any insurance company is working out the correct price we should charge to cover the claims costs we expect to have - and this role leads on that. Absolutely at the heart of our pricing strategy, you'll be leading on the development of pricing strategies with a high level of accountability on making sure we get the mix of customer value with our own commercial ambitions right. A small but very mighty team, we get things done at speed and have the right processes and support within our team to allow us to do this. This is the place to be if you want to make change and see the impact. Accountabilities

• Ownership of Telematics Underwriting (UW) Pricing strategies with responsibility for net price we deliver to the customer, with a view to creating equal balance between customer and company value (delivering against our pricing strategy)
• Hands on development of our UW Pricing models using various data sets and techniques to deliver the optimal pricing outcome
• Analyse large complex datasets to drive decision making that translates into commercial and customer value
• Building and delivering robust MI and BI reporting to track key metrics and support trading and business decision making - allowing you to gain approval with our panel on your changes
• Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind
• Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes
• Developing new solutions (such as machine learning algorithms) to automate processes where they could had additional value and reduce the need for manual intervention long-term
• Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors
  
  Commercial awareness and an understanding of what makes a successful and profitable business
• Ability to interact effectively with a wide variety of individuals, both technical and non-technical
• Advanced programming language skill (This could be R, Phyton, SQL, Radar or any other coding-based language
• Experience of managing large datasets (storage, de-duping etc.) would be of great use
• Keen eye for detail
• Strong numerical and analytical skills
• Excellent communication skills and stakeholder management
• The ability to work under pressure and prioritize accordingly
• Ability to think strategically about long-term goals and balance short-term objective
Desirable
• Understanding of the insurance market
• Working with external partners
• Knowledge of financial services regulation, for example FCA and TCF guidelines
  
  Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart