30 Customer Services jobs in Baldock, Hertfordshire
Service Advisor- Nissan C...
Marshall Motor Group, Newtown, Cambridge
- Full time
- Permanent
Apply on company site
Saturday Parts Sales Advi...
LKQ Corporation, Adeyfield, Dacorum
- Full time
- Permanent
Apply on company site
Sales Desk & Baggage Trac...
Jet2.Com Limited, Someries, Central Bedfordshire
- Part time
- Permanent
Apply on company site
Passenger Service Supervi...
Jet2.Com Limited, Someries, Central Bedfordshire
- Part time
- Permanent
Apply on company site
PT Customer Service Advis...
ANN INC., Newtown, Cambridge
- Part time
- Temporary
Apply on company site
Showroom Advisor
B&Q plc, St Neots, Cambridgeshire
- Part time
- Permanent
Apply on company site
Assistant Management Acco...
Fortis Living, Can be based anywhere.
- Part time
- Permanent
Apply on company site
Accounts Payable Speciali...
OpenTable, Inc., Can be based anywhere.
- Full time
- Temporary
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Remote Online Hotel Reser...
SeaBreeze Homes and Living, Can be based anywhere.
- Full time
- Permanent
Apply on company site
Virtual Scheduling Travel...
SeaBreeze Homes and Living, Can be based anywhere.
- Full time
- Permanent
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Careers Catering Assistan...
Cambridge University Press & Assessment, Newtown, Cambridge
- Full time
- Permanent
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Distribution Agent
Expeditors, Bedford
- Full time
- Permanent
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Sales Office Administrato...
Carrier, London Colney, St. Albans
- Full time
- Permanent
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Careers Bookseller
Cambridge University Press & Assessment, Newtown, Cambridge
- Part time
- Permanent
Apply on company site
Senior Assistant Rent Acc...
Fortis Living, Can be based anywhere.
- Full time
- Permanent
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Leadership Team Assistant...
Tesco PLC, Welwyn Garden City, Hertfordshire
- Full time
- Temporary
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Remote Worker to Coordina...
Adventure Awaits, Can be based anywhere.
- Full time
- Permanent
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Home-Based Virtual Planne...
Adventure Awaits, Can be based anywhere.
- Full time
- Permanent
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Customer Service Consulta...
TSB Bank plc., Stevenage
- Full time
- Permanent
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Hire Controller
Selwood Ltd, Bedford
- Full time
- Permanent
Apply on company site
Service Advisor- Nissan Cambridge
Salary not available. View on company website.
Marshall Motor Group, Newtown, Cambridge
- Onsite working
- Full time
- Permanent
Posted today, 6 Jan
Job ref: 1b4ea51b72c74218ad6997e4e38243d4
Full Job Description
As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don't need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.,
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer's experience through their Marshall journey in a positive and proactive manner
- Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
Hours: 47.5 hours per week, including Saturday mornings on a rota basis Salary: Competitive Basic Salary Including an uncapped OTE Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview
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