44 Heritage / Culture / Library jobs in City Of Westminster

The Customer Services Coordinator is responsible for developing an ethos of customer service excellence throughout UCL LCCOS by taking a lead in identifying service innovations which can be implemented to improve the user experience. They also lead our Accessibility Team whose aim is to remove barriers that are disabling our customers from using our facilities, collections and services. You will work collaboratively and innovatively with colleagues, supporting a culture change to promote customer service throughout the organisation from front-facing staff to support staff. Your role will directly support UCL's vision to provide excellent learning spaces and services and an inspirational user experience. This role is eligible for hybrid working with a minimum of 60% on site. We will consider applications to work on a part-time, flexible and job share basis wherever possible. This is an internal secondment role, available to current UCL staff only. The secondment will run from Monday 14 April 2025 - Sunday 26 April 2026 inclusive. This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit for more information.

We are looking for candidates who in particular have the following experience and skills:

• Excellent communication skills, both verbal and written, with an ability to engage effectively with students and senior members of the institution
• Ability to lead a team and work with colleagues towards strategic goals. Ability to self-motivate and to motivate colleagues in shared endeavours
• Excellent report-writing skills, including the ability to interpret complex data and present it clearly
• Excellent IT skills including a good working knowledge of Microsoft Office applications., The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit to find out more.
  
  UCL is London's global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.
The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

What we offer Annual leave & Work life balance
• 27 days annual leave + 6 closure days (Christmas and
• Easter) as well as statutory holidays
• Hybrid and flexible working
• Ability to buy 5 additional annual leave days
Children & Family
• Enhanced maternity, adoption, paternity leave
• Carer's leave
• Workplace nursery
Other benefits We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use. Visit to find out more. Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department. You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/ Available documents