1st Line Helpdesk Support Engineer

As our 1st line Helpdesk Support Engineer, you will be the first line of support for enquiries to our IT team. You will manage tickets into the helpdesk and escalate to other team members as required. You will work with staff across the business and deliver excellent customer service at all times. We are a supportive and friendly team, and this is a great opportunity for you to build experience in IT and further develop your skills. Responsibilities include:

• Respond to user software or hardware queries via the ticketing system.
• Troubleshoot issues and escalate for additional support where required.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Create new user accounts, create courier postage labels and post out laptops.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Maintain a strong customer focus at all times., We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
• We're a leader in our field, with quality and excellence at the heart of what we do.
As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer. As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer. If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We'll work with you to make sure any appropriate support is in place and make the application process a more positive experience. Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Basic DBS Disclosure.


• You're an enthusiastic self-starter - keen to help transform the way organisations develop their people
• You value inclusivity, being supportive and respectful of others
• You are open to change and take a collaborative approach to challenges
• You strive for excellence and have high expectations of yourself and others
• You operate with integrity, trust and professionalism and empower others to do so
Experience and Skills:
• Willing to learn - we work as a team and can help you learn new skills.
• A keen interest in technology.
• Any IT qualifications will be beneficial to your application, but are not essential.
• Ability to problem solve within a technical environment.
• Strong communication skills and a confident manner.
• Strong customer service approach and team player.
• Strong work ethic and ability to work in dynamic work environment.
• As a remote working organisation, you'll need to be comfortable speaking to users through Teams to gather more information or to talk to users through solutions.
  
  Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee's career. We partner with some of the UK's largest and most exciting businesses to help drive organisational and personal performance through transformational learning.