2274 - Patient and Carer Experience Lead

An exciting opportunity has arisen for a Patient and Carer Experience Lead to join the Patient Experience and Voluntary Services team. In this role you will help drive the Patient Experience agenda across CBU 3 by leading and delivering on programmes of work identified through patient and engagement workstreams.

You will also:

Manage the NHS Friends & Family Test ensuring that Trust performance targets are achieved and scoping new and innovative approaches to implementation

Manage the implementation of local surveys and the reporting on national patient experience surveys, including wider patient feedback mechanisms.

Manage and improve the quality of patient information resources through the expansion of the patient information database.

Support the implementation and review of Trusts policies which impact on the experience of patients

Establish links with patients and the public, key stakeholders internal and external to the Trust to ensure that patient feedback is used to inform service delivery and the wider service transformation programme.

Work collaboratively with CBU 3 on service improvement in line with wider drivers around service transformation.

Work collaboratively on work-streams to improve access for patients with protected characteristics and to support equality and diversity priorities.

The position is for 26 hours to be worked over 3.5 days between Monday-Friday., The Patient and Carer Experience Lead will support CBU 3 to drive service improvement and enhance patient experience, based on feedback, across their relevant services

The ability to work with patients and staff in an inclusive, collaborative way to improve the experience of patients using our services.

The ability to work with challenging individuals and groups.

An ability to work with challenging individuals and groups.

Excellent verbal and written communication skills.

Persuading and influencing skills.

Ability to work independently and as part of a team.

An ability to analyse data and present this in different formats to influence service delivery.

Group facilitation skills

Excellent organisational skills.

Consideration and compassion for others.

High levels of emotional intelligence.

The successful candidate will also demonstrate the Trust Values and Behaviours.

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.