2nd Line Support Engineer

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2 nd Line Engineer, you will contribute to this by managing the estate following BAU activities and reacting to incidents as they come into the service desk. Your role will involve collaborating with the other 2 nd and 3 rd line engineers across the accounts within the shared service. Your role will involve direct technical support for all services as part of the 2 nd line team and assist in the day-to-day operations and duties of the Westinghouse service. The successful candidate will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills and capabilities. Your transferable skills and experience:

• Experience as a 2 nd line engineer
• NetBackup
• Active Directory / GPO / Replication
• SCCM / SCSM / SCOM
• Trellix
• Windows 10
• Windows Services 2012/16/19
Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in a service desk environment this could be the next opportunity for you. Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. You will be required to undergo a level of security clearance. As part of the DJSC's offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.


• Pension - Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work - employee discounts
• Employee assistance programme / virtual GP