3rd Line Technical Analyst

Xerox, City of Westminster

3rd Line Technical Analyst

Salary Not Specified

Xerox, City of Westminster

  • Full time
  • Permanent
  • Onsite working

, 6 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 2010f076c5224c37941f83e967dc7a45

Full Job Description

The primary function of the role is to act asThird Line Technical Analyst that takes ownership of escalated IT support calls, either highly technical or high priority. The individual should be comfortable liaising with Customers in person, over the phone or email, provide technical guidance, perform IT service requests, approve IT change requests, and be responsible for pro-active management of IT infrastructure through maintenance and monitoring., Third Line Technical Analyst needs to have a high-level ability to work on network infrastructure topology and support and must have the ability to work unsupervised on various software and networking capabilities including VMWare and Windows server infrastructure, Office 365, and other tools/applications.,

  • Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
  • Respond to Client service requests by providing desktop and server support within support agreement targets (SLAs)
  • Operating System installation for Windows Servers and Desktop systems as well as proactive management of Client networks and servers
  • Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers
  • Provide monitoring and maintenance capability to clients, including patching

    A high-level understanding of IT and networks
  • Knowledge of desktop, server, and printer hardware and their components
  • Knowledge of networking technologies and topography
  • Office 365 and Azure
  • Microsoft Windows Operating System and Servers
  • Active Directory / Azure Enta ID
  • DNS, DHCP
  • Microsoft Exchange
  • Remote Desktop
  • VMWare ESXi / Hyper V
  • Server Clusters and SAN topology
  • Email Relay and antispam
  • Strong analytical, logical, and troubleshooting skills
  • Strong efficiency skills, with the ability to multitask in a fast-paced environment
  • Preferred Skills:
  • Citrix XenDesktop, XenApp and XenServer
  • Veeam Backup and Restore
  • Storage/SANs - preferably Nimble
  • ConnectWise Automate, ConnectWise Control, ConnectWise Manage
  • SonicWall and Fortigate Firewall
  • PRTG and Logic Monitor - Network Monitoring
  • Required Experience:
  • At least four years of experience working in an IT support environment, either at Third Line Level or High Second Line level.
  • Must have a high level of Infrastructure and Networking knowledge.
  • Preferred Experience:
  • Microsoft MCP or equivalent qualification
  • Microsoft MCSA, MCSE or equivalent qualification
  • Citrix CCA, CCP, CCE or equivalent qualification
  • VMWare VCA, VCP, VCAP, VCIX, VCDX or equivalent qualification
  • ITIL Foundation Level 3/4
  • IT related degree
  • #LI-LL1

    For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

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