ADI Appeals Coordinator

The role holder reports directly to the ADI Appeals Manager and is responsible for coordinating all aspects of the administration of appeals made against the Registrar’s discretionary decisions.
The role holder will be responsible for managing all the incoming appeals made against the Registrar’s decisions. They will liaise with the Tribunal Service to ensure all cases are dealt with promptly and effectively and that all documentation required for the appeal are produced in line with the tribunal guidelines and within service levels.
They will support the Appeals Manager when attending tribunals by providing up to date records and ensuring compliance with any case management directions.
The role requires close working with the Fit and Proper team regarding the presence of any cautions or convictions sustained by Approved Driving Instructors (ADI) and Potential Driving Instructors (PDIs). Additionally, the role holder will work collaboratively with the Standards Check Booking team and the Registrar’s management team in preparing for all aspects of an appeal.
They will ensure all customer and tribunal enquiries are dealt efficiently and within service standards targets by:
+ ensuring all contact with customers is helpful, polite, and professional.
+ dealing with telephone, email, and written enquiries promptly.
+ liaising, when necessary, with other departments.
They will handle associated appeal paperwork with utmost discretion and confidentiality in accordance with tribunal, DBS Code of Practice, and Data Protection Act (DPA) requirements.
They will provide mentoring and development support to their team to provide a high standard of service.
Responsibilities include, but are not limited to:
+ Coordinate the Appeals team to support the ADI Appeals Manager, carrying out all administrative duties in relation to transport tribunals.
+ Prioritise the work of the team to ensure that appeals are dealt with in a timely manner.
+ Ensure that all information on TARS (Testing and Registration System) is recorded correctly, undertaking quality assurance by running regular reports, addressing anomalies, and giving additional training support to team members, where necessary.
+ Draft statements of responses ensuring they are clearly written and meet appropriate deadlines.
+ Liaise effectively with the Tribunal Service to define and understand upcoming issues.
+ Undertake quality assurance of cases and bundles prepared for tribunals.
+ Regularly review and update the process to ensure a quality service.
+ Ensure the Registrar is aware of Tribunal decisions.
+ Ensure evidence for appeal hearings is provided to the Appeals manager promptly.
+ Draft responses to Ministerial (MSU) cases, complaints, Freedom of Information (FOI) and DPA requests.
+ Line Management of one AO.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Birmingham, Bristol, Leeds, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
Please note that this role may require occasional travel.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 34 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Managing a Quality Service
+ Delivering at Pace, The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview
The sift is due to take place from 16th-18th October 2024.
Interviews will likely be held 13th & 14th November 2024.
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Have you got excellent organisational and administrative skills?
Can you interpret complex information?
Do you have experience of effectively managing a service and working to deadlines?
If so, we'd love to hear from you!
This is a varied and interesting role, that adds real value to an important process that protects the public and the integrity of the ADI register at the Driver and Vehicle Standards Agency (DVSA)., To succeed in this role, you will need to have excellent organisational and administrative skills.
You will have the ability to interpret complex information as this role requires understanding regulation and legislation.
You will have experience of managing a service to a high standard and within deadlines., + Your excellent organisational and administrative skills.
+ Your experience interpreting complex information.
+ Your experience of managing a service and the ability to work to deadlines.

Alongside your salary of £28,119, Driver and Vehicle Standards Agency contributes £8,146 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.