Administration Team Lead

We have a full-time vacancy for an experienced Administration Team Lead to join our busy administration team within the Newcastle West Community Treatment Team based at Silverdale, Grainger Park Road, Newcastle upon Tyne NE4 8RR.
The post holder must have proven demonstrable administration supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and RIO (training will be given in this in-house patient electronic system) and create reports as required. The post holder will be required to monitor administration performance and processes and must have proven demonstrable experience of diary management and minute taking.
The post holder will provide guidance and supervision to the admin team and co-ordinate staff leave, training and cover to other departments when needed, as well as monitoring sickness, undertaking supervisions, appraisals, support new starters in their probation and development plans. Postholder will support the Pathway Manager and wider Community Treatment Team when required and provide cover in the absence of other Admin Team Lead colleagues.
The post holder will be required to co-ordinate administrative support services ensuring all systems and processes operate efficiently and accurately through a process of continuous improvement.

Candidates must have proven demonstrable experience in last 12 months of the following :
+ Experience in a customer/patient focused environment
+ Experienced in undertaking and leading administration supervisions and appraisals with staff
+ Experienced in supporting and leading administration team(s) through organisational changes
+ Experienced in dealing with annual leave/sickness processes
+ Excellent communication and interpersonal skills
+ Experienced in dealing with complaints
+ A good understanding of using Admin Performance dashboards
+ Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
+ Minute taking
+ Ability to be self-directed, motivated and be able to contribute positively within a team
+ Well organised and structured
+ Complete admin rotas.
+ Support to the Administration Manager/Pathway Manager and Community Clinical Manager
+ The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
+ The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted., We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
+ Cultural diversity staff network
+ Disabled staff network
+ LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
+ Armed Forces and Veterans Staff Association
+ Mind, Health and Wellbeing Community
+ Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that?