Administrator (24002002)

Disability Support is the central specialist service dedicated to providing academic related support, advice and guidance for students with disabilities. The service also provides advice and guidance to staff to support them in meeting the University's duty to students with disabilities within the context of equality legislation and inclusive education. A busy team of Disability Practitioners offer student consultation appointments on both a bookable and drop-in basis. This gives students the opportunity to confidentially ask about disability disclosure and support; to ask about the impact of their disability on study and to explore academic reasonable adjustments. Your role will be to provide administrative support to the Head of Department and the team of Disability Support staff. The main aspect of the role is to provide and oversee a professional and effective front of house service. This needs to positively reflect the work of the service and make access inclusive for all. Equally, you will be required to contribute to all administrative functions across a complex, busy and multi-faceted student support service. You will also process financial information on behalf of the Head of Department and service staff as well as contribute to the development of systems and processes to deliver service developments. The service is currently transitioning to a new student CRM system. Please note that while this role will primarily be based within Disability Support, the postholder will also be part of the wider Student Support & Wellbeing Directorate Administration Team. There may be occasional need for the postholder to provide temporary administrative support to other support services within the wider Directorate, as required. The Disability Support Service currently operates a hybrid working pattern. Any agreed hybrid working pattern is always based on business need and may be subject to change., We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails, Here are the kind of activities that you'll be asked to undertake and ways in which you'll be expected to operate. Service Delivery

• Show a commitment to equality, diversity and inclusion and the University's values.
• Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
• Use your experience and problem-solving skills to resolve routine issues with things relevant to your role such as payment queries and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately and provide reports as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• When carrying out your role, use and apply relevant professional and regulatory standards e.g. data protection when managing data.
• Use standard office-based devices and applications such as word, excel and power point to deliver services as well as dedicated record systems.
• Update guidance on standard operating procedures followed by the team.
• Arrange meeting/event venues and travel arrangements for other team members.
Teamwork
• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
• Help your team organise and provide administrative services that support key activities undertaken within the service and contribute to team planning activities.
• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.
Communication/Liaison
• Seek feedback from service users on their requirements from your service to ensure that their reasonable expectations are being met.
• Record information e.g. student contacts and respond to queries which you receive.
• Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.
• Liaise with external and internal suppliers, contractors, specialists and service providers to plan the delivery of services and events.
• Provide support for meetings, working groups and committees, such as preparing and sending documents for meetings, drafting reports and taking minutes.
• Any other reasonable duties.
Specific Role Requirement There is an expectation the post holder will contribute cover for service events such as Open Days. This may include some evening and weekend working.

1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Post-16 qualification or equivalent experience. 3. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role. 4. Experience of managing time to meet deadlines and working under pressure without compromising on quality. Skills/Abilities/Knowledge 5. Good spoken and written communication skills. 6. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems. 7. Committed to continuing professional development. 8. Ability to solve problems and resolve straightforward issues yourself and as part of a team. 9. Ability to provide advice and guidance to a range of colleagues and customers. 10. Ability to maintain confidentiality and to exercise discretion and sensitivity in service delivery mindful of the needs of users with disabilities. Desirable Criteria 11. Experience of using a digital central records management system is desirable. 12. Previous experience of working in a higher education environment. 13. An awareness of disability related support within a higher education setting.

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Durham University

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:
• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available plus access to holiday camps for children aged 5-16.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.
Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.