Advocacy Senior Leader

This is a key role and we are looking for someone who will help us deliver this key leadership role across Disability Services. We welcome applications from candidates who demonstrate inspirational and resourceful leadership as well as the key criteria listed below. We are proud to be part of DWP, which is the Government's largest public service department serving 18 million customers. We are committed to the Civil Service ambition to become the UK's most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics. As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employee As part of Disability Services (DS) you will be at the heart of helping to change people's lives and supporting DS' purpose of delivering timely and accurate outcomes to our customers. SEO Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. Key tasks include:

• Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
• Create an inclusive team environment, embracing different individual needs, views and ideas promoting an inclusive workforce.
• Vast experience (proven track record) of experience of dealing with internal/external stakeholder engagement at all levels.
• Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
• Drive forward continuous improvements and how this impacts on quality outcomes to customers.
• Monitor and improve the quality of the end-to-end customer experience via stakeholder engagement ensuring that 'one customer, one service, one business' becomes a reality within DWP.
• Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
• Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
• Work closely with wider SLT to influence decision making to deliver positive outcomes for customers and business
• Use networking and influencing to create, maintain and improve service delivery for all customers.
• Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others' objectives.
• The role entails travel across the UK to various events and large stakeholder meetings on a regular basis. Will be dealing with MPs, parliamentary office and working with senior internal and external stakeholders
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.