Advocacy Senior Manager

As part of Disability Services (DS) you will be at the heart of helping to change people's lives and supporting DS' purpose of delivering timely and accurate outcomes to our customers. A varied and exciting role, you will be the face of Disability Services (DS) responsible for advocating Disability Services benefits and grants across the UK, including Personal Independence Payment, Disability Living Allowance and Industrial Injuries Disablement Benefit. This role is unique and challenging with the aim of upskilling and supporting both internal and external stakeholders, supporting our most vulnerable customers., SEO Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. Key tasks include:

• Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
• Create an inclusive team environment, embracing different individual needs, views and ideas promoting an inclusive workforce.
• Vast experience (proven track record) of experience of dealing with internal/external stakeholder engagement at all levels.
• Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
• Drive forward continuous improvements and how this impacts on quality outcomes to customers.
• Monitor and improve the quality of the end-to-end customer experience via stakeholder engagement ensuring that 'one customer, one service, one business' becomes a reality within DWP.
• Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
• Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
• Work closely with wider SLT to influence decision making to deliver positive outcomes for customers and business.
• Use networking and influencing to create, maintain and improve service delivery for all customers.
• Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others' objectives.