Application Service Lead

We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. The purpose of the role is to be responsible for managing a portfolio of services throughout their entire lifecycle. How you'll help us make health happen:

• Be responsible for the Service Ownership of a portfolio of BG Applications.
• Own and manage the Service Roadmaps/Lifecycles for the relevant BG Applications
• Build and enhance Bupa's application SME knowledge and intellectual property.
• Be accountable for the accuracy and existence of all service operations documentation and CMDB.
• Identify and implement Service controls including proactive alerting, monitoring and dashboards for relevant systems.
  
  Proven experience in managing and developing high performing applications teams
• In-depth understanding and experience of ITIL based IT Operations methodology and adoption
• In-depth knowledge of software, in-life cycle, IT infrastructure and emerging technologies
• Experience of managing and delivering a complex IT service portfolio that provides 24/7 services
• Experience of materially contributing to IT Service Strategy
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts