Audio Visual Engineer (onsite)

As an Audio-Visual Technician, this position is crucial for providing outstanding audio-visual services for office meetings and events, including internal and external functions, and emphasising the importance of technical expertise in enhancing operational efficiency and communication. This role requires proficiency in connecting and supporting external events and conferencing platforms, including Zoom, WebEx, and MS Teams, ensuring seamless integration for our events.
Your responsibilities include conducting pre-event checks, adjusting equipment as necessary for functions and establishing procedures for the ongoing maintenance, testing, and inspection of all audio-visual equipment.
This position also includes project management responsibilities in collaboration with our enterprise vendor, aiming to enhance and expand our audio-visual capabilities. The ideal candidate will have a solid technical background, strong communication skills, and the ability to work collaboratively across teams to support and enhance our audio-visual communications.
The role demands active assistance and support for IT Infrastructure and enterprise vendors in relation to audiovisual infrastructure projects, including both maintenance and support-related issues. Additionally, creating and maintaining technical documentation and project status dashboards is a crucial part of this position.
The ideal candidate should possess a strong technical background, excellent problem-solving skills, and the ability to work effectively in a team-oriented environment. Experience in managing and supporting audio-visual and digital signage solutions, as well as a solid understanding of Microsoft Teams and associated technologies, will be critical for success in this role.
Join Ofgem's mission to safeguard consumer interests and foster a sustainable energy future. If you're an experienced Audio-Visual Engineer passionate about technology and innovation, apply now to contribute to our Digital Workplace team in London. Shape the future of energy with us at Ofgem., + Operate, set up, and maintain audio and visual equipment, including speakers, microphones, and other equipment as needed.
+ Offer support in connecting to external event and conferencing platforms such as Zoom, WebEx and MS Teams.
+ Perform all necessary pre-event checks and changes of equipment in Town Halls and Board Room spaces.
+ Delivery, maintain and create the procedures for the ongoing maintenance, testing and inspection of all audio-visual equipment.
+ Working closely with the IT team to diagnose and resolve faults.
+ Liaise closely with our Internal & Communicate Teams, proving advice and expertise when it comes to MS Teams.
+ Manage and maintain current audio-visual infrastructure design and builds. This includes conference and collaboration platform/endpoints on MS Teams, MTR, Surface Hub, Poly, Crestron endpoints and management tools.
+ In collaboration with our enterprise vendor, provide project management support for new builds, technology refresh and decommission.
Key Outputs and Deliverables
+ Responsible for planning, deploying, configuring, maintaining, and troubleshooting of Internal Digital Signage Solutions, Personal and shared space devices, including Teams Rooms (Creston & Polycom) and Microsoft Surface Hubs.
+ The managing and monitoring of MS Teams meetings, and certified devices by using Microsoft Teams admin centre, the Microsoft Teams Rooms Pro Management portal and Crestron’s XIO endpoints management tool.
+ Participate in vulnerability management, risk remediation and migrations of infrastructure and endpoints.
+ Administer and support technologies and products built and managed through Microsoft (Exchange, Teams, Intune), Crestron XiO, Poly Lens and other SaaS based products.
+ Assist and support IT Infrastructure and our enterprise vendors for audiovisual infrastructure projects or for maintenance and support related issues.
+ Create and maintain technical documentation and project status dashboards., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Managing a Quality Service
+ Delivering at Pace

Technical skills
We'll assess you against these technical skills during the selection process:
+ Please refer to the Candidate Pack and Role Profile attached for full details., You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

+ Experience of supporting Teams rooms devices and Microsoft Surface Hubs. (Lead criteria)
+ Strong experience of Microsoft Teams admin centre and/or Microsoft Teams Rooms Pro Management portal. (Lead criteria)
+ Experience of continual improvement with a willingness to learn and improve knowledge in the ‘audio-visual’ (AV) field.
+ Strong experience of AV Solutions Microsoft (Exchange, Teams, Intune).
+ Understanding of DCHP, DNS and networking setting for devices.
+ Experience of AV Infrastructure (Crestron XiO, Poly Lens or similar).
Desirable Criteria
+ Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
+ Microsoft 365 Certified: Teams Administrator Associate.

Ofgem, an independent National Regulatory Authority and non-ministerial government department, is focused on protecting the interests of electricity and gas consumers, both present and future. It aims to ensure value for money, secure and sustainable energy supply, and promote market competition and regulation, operating within UK and EU legal frameworks.

Alongside your salary of £35,070, OFGEM contributes £10,159 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.