AWS Solution Architect
Amazon.com, Inc, City of Westminster
AWS Solution Architect
Salary not available. View on company website.
Amazon.com, Inc, City of Westminster
- Full time
- Temporary
- Remote working
Posted 2 weeks ago, 31 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 698a824cfffa4109a518d51d48a34d01
Full Job Description
- Engaging with customers on a personal and technical level to understand their business requirements and address queries on AWS, Amazon Connect, Lex, Lambda, Kendra and other AI/ML services
- Ensure customer success in designing, building and launching next-gen Amazon Connect based Omni Channel solutions, which integrate smoothly in cloud and hybrid operating models
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud, using Amazon Connect, Lex, Lambda and other AWS Cloud technologies
- Ability to implement AWS based AI automation solutions on cloud contact centre technologies that can be leveraged to drive enhancements in business process and performance
- Support broader digital transformation initiatives that underpin improvements in customer experience
- Working closely with the Customers, Sales and Business Development Managers to present technical design and solutions
- Carry out consulting engagements for customers to discover and define cloud strategies, architectures and define roadmap.
- Collaborate with other functions and stakeholders to gain an in-depth understanding of Solutions and offerings, and enhance them to industry trends and customer/sectoral needs
- Accountability for ensuring solution designs are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets
Certified AWS Solution Architect, with real-life solution architecture experience - Proven knowledge of Contact Centre technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML.
- Hands on experience to code and implement solutions using modern Web technologies including React and Node.js as well as REST API design on modern web stacks such as Node.js or Python
- Experience with AWS technologies such as AWS Lambda, Amazon Lex, DynamoDB, S3, Sagemaker, Contact Lens, Transcribe etc. and how they may be leverage alongside Amazon Connect to enhance contact centre performance
- Well versed with AWS platform and technology services
- Good communication skills and fluency in English. Have strong stakeholder management & engagement skills, effective at all levels
- Extensive knowledge of infrastructure planning and provisioning, security considerations, design and deployment, as well as system life cycle management
- Design and deployment of AWS / Hybrid solutions utilising a Cloud Native stack
- Ability to explore the "art of the possible" and communicate the benefits and risks from multiple options, and do this in both non-technical and technical language
- Demonstrate ability to work closely with multi-disciplined teams of product owners, architects, consultants, delivery and engineers
- Push for innovation across all aspects of the job, not just technology but process and procedure, looking for ways to excel
- A proven track record of delivering production systems at scale in a Contact Centre implementation, if not a large scale multi-channel digital implementation project
- Be experienced working with both local & remote design and development resources, and possess excellent teamwork skills
- A proven track record defining target architectures and defining development plans/roadmaps. Confident in designing, planning and estimating the work that needs to be done
- Experience working with AWS cloud hosted solutions and environments
- Strong in concepts of AWS Cloud architecture and experience of having built Cloud solutions in the past If you are interested and have the relevant experience, please apply promptly and we will contact you to discuss it further.
Relevant jobs
- IT / Telecommunications Jobs in Bexley, Bexley
- IT / Telecommunications Jobs in Bexleyheath, Bexley
- IT / Telecommunications Jobs in Bromley, Barnsley
- IT / Telecommunications Jobs in Bromley Common, Bromley
- IT / Telecommunications Jobs in Camden Town, Greater London
- IT / Telecommunications Jobs in City of Westminster
- IT / Telecommunications Jobs in Croydon, Cambridgeshire
- IT / Telecommunications Jobs in Ealing, Ealing
- IT / Telecommunications Jobs in Enfield, Hyndburn
- IT / Telecommunications Jobs in Greenwich, Amber Valley
- IT / Telecommunications Jobs in Hackney
- IT / Telecommunications Jobs in Hammersmith and Fulham, Hammersmith and Fulham
- IT / Telecommunications Jobs in Harrow
- IT / Telecommunications Jobs in Hillingdon, Hillingdon
- IT / Telecommunications Jobs in Hounslow
- IT / Telecommunications Jobs in Islington, Leeds
- IT / Telecommunications Jobs in Kensington and Chelsea, Kensington and Chelsea
- IT / Telecommunications Jobs in Kingston upon Thames
- IT / Telecommunications Jobs in Lambeth, Lambeth
- IT / Telecommunications Jobs in Lewisham
- IT / Telecommunications Jobs in Merton, Oxfordshire
- IT / Telecommunications Jobs in Orpington, Greater London
- IT / Telecommunications Jobs in Richmond upon Thames
- IT / Telecommunications Jobs in Sidcup, Greater London
- IT / Telecommunications Jobs in Southwark
- IT / Telecommunications Jobs in Sutton, Doncaster
- IT / Telecommunications Jobs in Tower Hamlets, Tower Hamlets
- IT / Telecommunications Jobs in Twickenham, Greater London
- IT / Telecommunications Jobs in Wandsworth, Wandsworth
- IT / Telecommunications Jobs in Wimbledon, Greater London