B1 / EO Office Manager

This is an exciting opportunity to join the Public Interest Unit within Official Receiver Services. PIU undertakes the administration of companies wound up in the public interest or whose handling present serious reputational or other risks. We handle a wide range of challenging and interesting cases including complex investment and pension frauds.
Reporting to a Deputy Official Receiver, the post holder will be responsible for the management of a team consisting of case officers carrying out administrative functions on our cases.
The post holder will be responsible for the operational performance of their team, ensuring that they contribute fully to the achievement of the office’s objectives, targets and customer service standards. They will also be responsible for ensuring that the team’s casework is carried out within the terms of legislative framework, agency policy and best practice.
They will need to ensure their team is available and prepared to attend trading premises on Public Interest inspections as required, sometimes at short notice, occasionally accompanying examiners to either observe or assist with mapping the premises; listing books, records and assets.
The post holder will need to be proactive in managing the team’s performance, monitoring and addressing any attendance or conduct issues, supporting the development of team members, facilitating effective communications and working to improve staff engagement. They will also need to play a full part in implementing measures to bring about continuous improvement in the work and environment of the office.
The post holder will also have responsibility for financial transparency within the office on procurement, invoicing & estate payments
The post holder will be expected to take a proactive role within the office’s management team and in particular assist the Official Receiver with their audit and assurance functions., Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
+ You will have line management responsibilities including HR, staff management; leading your team in a pro-active approach, management and staff performance activities/reporting addressing any attendance or conduct issues, linking objectives to local and divisional targets and expectations ensuring effective delivery of expected outputs.
+ You will support your team and their development, leading regular team meetings including coaching conversations, monitoring the team’s performance, identifying issues and addressing them as needed
+ You will induct and train new staff and ensure that all team members have a personal development plan, actively assist in identifying development needs and opportunities. Provide and/or facilitate training and coaching where required and promote a learning culture across the command. You will support apprentice staff with their qualification.
+ You will be committed to the wellbeing, diversity, health and safety of staff working within the Command, championing work etiquette between all staff, managing issues effectively.
+ You will ensure effective two-way communications are in place that also link into the wider Insolvency Service, demonstrating and actively promoting our values, helping teams embrace change and innovation and maintaining and building employee engagement including attending divisional team meetings.
+ You will be resilient in building and maintaining an inclusive culture, accepting and understanding individual’s differences.
+ You will ensure audits are completed to provide assurance providing feedback to both management and staff as appropriate including maintaining, introducing or amending controls and processes to manage risk and to ensure that public service standards are being met.
+ Support the Official Receiver and the command participating in local management activities including business planning, and risk management including dealing with delegated matters as planned or in cases of urgency and contributing to wider Service initiatives.
We are looking for individuals who are committed to the development of self and others, whilst remaining focused on continuous learning, upskilling and building of knowledge/skills required to improve., You will be responsible for the operational performance of the team, ensuring that they fully contribute to the achievement of the commands objectives, targets and customer service standards including ensuring your teams casework is carried out within the terms of the legislative framework, Service policy and best practice., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Developing Self and Others
+ Changing and Improving, Your personal statement should be no more than 250 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria and our values within the person specification.
Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Delivering at Pace. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
We will test your behaviours and experience as part of the sift process, and if successful, you will be invited to a short interview where we will test your behaviours and strengths.
Expected Timeline (subject to change)
Sift – w/c 03/12/24
Interview – w/c 10/12/24
Location - Ms Teams
Your interview will be conducted by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Transforming Workplaces
The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.
We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.
The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via Insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records., A candidate can raise a complaint to the Insolvency Service by emailing the contact point for applicants (as listed on the vacancy advert), if they think that: They have been discriminated against under the Equality Act 2010 there have been procedural irregularities at any stage of the recruitment process All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved. Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles
(appointment on merit through fair and open competition). However, complaints must first have been raised to the Insolvency Service

+ Have good communication skills, with the ability to engage with a wide range of people.
+ Have a flexible and positive approach to change.
+ Be able to work on your own initiative and work well as part of a team.
+ Be able to remain focused on both your own and your team’s priorities, when under pressure.
+ You will have a keen eye for detail and a tenacious approach to your work and be willing to make decisions when they are needed even if they prove difficult or unpopular, having the emotional intelligence to deal with conflict in a prompt, calm and constructive manner to achieve a positive outcome.
+ Ideally, will have a knowledge of insolvency and a good working knowledge of MS Office applications including Outlook, Word, Excel and Teams.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

£24,283
£24,283 to £26,935 (National) - £26,719 to £30,162 (London - available only for Internal candidates) -Please note that negotiations for the Insolvency Service 2023 and 2024 Pay Awards are still ongoing. We will update this information in future adverts once the pay awards are finalised.
A Civil Service Pension with an employer contribution of 28.97%
GBP, Alongside your salary of £24,283, Insolvency Service contributes £7,034 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
+ flexible working arrangements and flexi-time
+ full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
+ in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
+ competitive maternity, paternity and parental leave
+ 5 days paid leave for learning and development
+ 5 days paid for volunteering
+ a Cycle to work scheme
+ staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
+ a Civil Service Pension with an average employer contribution of at least 28.97%
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk