Band 4 Administrator

Communication
· To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
· To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
· To provide a comprehensive secretarial service to the service / department.
· Deal with correspondence on behalf of the admin manager when required.
· To process office stationery and procurement orders
Patient/Customer Care (if applicable) (both direct and indirect)
· Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.
· Ensure good working relationships with all staff across the organisation and external agencies.
People (HR) Management
· Supervise junior team members
· To undertake ongoing personal development through participation in appraisal and supervision, and participate in relevant training identified., · To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate.
· To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
· To provide a comprehensive secretarial service to the service / department.
· Deal with correspondence on behalf of the admin manager when required.
· To process office stationery and procurement orders
· Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer or escalate to the admin manager, ensuring that no issue is inappropriately delayed in being actioned.
· Ensure good working relationships with all staff across the organisation and external agencies.
To have a working knowledge of the Data Protection Act, GDPR and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

The successful applicant will be responsible for providing comprehensive and high quality administrative and secretarial support to the Haringey Older People Service. You will have a NVQ3 or relevant practical experience. Applicants will demonstrate skills in word processing, as well as experience in using spreadsheets, email, electronic diaries and patient information systems. The post holder will be also required to cover the reception on a rota basis.
Intermediate knowledge of Microsoft applications is essential; training will be given in other software applications.
Previous experience of a secretarial/administrative role within the NHS, or similar is desirable.

Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
+ Collaborate at every level by living our Values to create the right conditions for us all to work together.
+ Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
+ Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
+ Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
+ Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
+ Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk, North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.