Band 4- Coordinator - Islington Urgent Response

The Band 4 Coordinator is an admin role who will play a vital role in supporting the Urgent Response Business Manager by providing comprehensive administrative assistance to ensure efficient support for the Islington Urgent Community Response Team (IUCRT). This role involves working autonomously, with responsibility for various administrative tasks, including supporting clinicians and the triage team within Islington UCR. The coordinator will also collaborate closely with community health professionals to facilitate patient care.
The role involves working with the Islington Rapid Response and Virtual Ward teams to support hospital discharges and prevent hospital admissions. The position requires flexibility to travel to multiple locations within Islington as part of this dynamic and integrated team.
As part of this role, the post holder will be responsible for managing referrals through EPR systems such as Careflow and RiO, particularly to cover staff absences. The individual will also be expected to work during the service's operating hours, which run seven days a week from 8:00 AM to 10:00 PM, depending on the team's needs., Answer telephone calls and respond to queries from patients, relatives, carers, and clinicians.
Ensure accurate and timely recording of data and patient information.
Add referrals accepted by the Nurse in Charge (NIC) to the Electronic Patient Record (EPR) system.
Manage and monitor email inboxes, responding and actioning requests as needed.
Ensure discharge letters are completed by clinicians and that patient outcomes are updated.
Post holder will carry out triaging of calls and liaise with clinical service teams within the team to ensure that patients are given appropriate information and followed up
Post holder will be competent in the use of the computer software RIO, including the cancellation and booking/rebooking of patients
To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services. This role may involve dealing with upset or aggressive people on the telephone
To administer the processes for establishing efficient clinics; booking interpreters and transport for patients who require them, ringing to confirm attendances with patients, organising appointment letter print runs and sending out letters, processing outcome and discharge forms, cancelling and rescheduling clinics

Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work., Set up new starters with necessary IT systems and provide orientation and training on CareFlow, Rio, Netcalls, and other relevant systems.
Manage patient admissions and discharges on systems such as EPMA (medication management) and remote monitoring platforms (e.g., Current Health).
Update daily capacity trackers for both the NCL UCR and Live Virtual Ward.
Conduct stock checks, order nursing equipment, daily consumables, and manage logs for clinical supplies and training.
Ensure that clinical, equipment, and training records are maintained accurately.
Print and manage clinical documentation including assessment forms and allocation sheets
To work as part of a team and when necessary, assist colleagues in their workloads and provide cover for them during absence.
To administer incoming and outgoing post as necessary, and to undertake filing, archiving and other administrative roles. To be involved in continuous review of systems and processes.
To manage appointments for patients, and to provide advice and information to callers about community clinical services, including criteria for eligibility and other service specific details.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
+ Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
+ Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
+ Ensure you are familiar and comply with local protocols and systems for information sharing.
+ Know the appropriate contact numbers and required reporting lines.
+ Participate in required training and supervision.
+ Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form -
1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
Our processes -
1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
Other important information -
+ Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
+ Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
+ In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation