Business Analyst - Service Design and Reporting
Xylem, Basingstoke, Hampshire
Business Analyst - Service Design and Reporting
Salary not available. View on company website.
Xylem, Basingstoke, Hampshire
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 1 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: f30e67d2913e492197ed95412bc8afdb
Full Job Description
The Service Introduction Team is responsible for design and development of new services to support the introduction of new products and new customer opportunities. Alongside this the team also provides support for service performance reporting for Sensus UK. This position requires a strategic thinker with a strong analytical background who will play a pivotal part in designing service models and creating robust support structures to enhance our customer offerings. The Business Analyst will work closely with stakeholders to understand business needs, document requirements and design customer-centric service frameworks, and efficient service support models. They support the transformation of data into actionable insights to drive service enhancements and support decision-making processes. Responsibilities
- Create detailed service blueprints, journey maps, and process flows to clearly define service interactions and touch points.
- Facilitate workshops, interviews, and focus groups to deeply understand stakeholder needs and translate them into service design specifications.
- Develop and maintain comprehensive reporting and performance measurement tools to track the effectiveness of our services.
- Use data visualization tools to create dashboards that provide clear and actionable insights into service metrics.
- Collaborate closely with the bid management team to provide service design expertise and analytical support for new business opportunities.
- Contribute to the development of compelling proposals by designing service solutions that meet or exceed client expectations.
- Act as a bridge between operations and commercial teams to ensure that service designs are feasible, scalable, and aligned with client needs.
- Identify gaps in current service processes and recommend improvements or new service offerings that meet evolving customer needs.
Expertise in service design methodologies and tools (e.g., Service Blueprinting, Customer Journey Mapping). - Familiarity with ITIL or other service management frameworks.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Excellent presentation skills with the ability to convey complex information to non-technical stakeholders.
- Proficiency in data analysis and reporting tools such as Excel, Power BI, or similar platforms.
- Experience working in the water utility industry, specifically smart metering, would be an advantage.
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions., Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
Relevant jobs
- IT / Telecommunications Jobs in Abingdon-on-Thames, Oxfordshire
- IT / Telecommunications Jobs in Andover, Hampshire
- IT / Telecommunications Jobs in Ashford, Devon
- IT / Telecommunications Jobs in Aylesbury, Buckinghamshire
- IT / Telecommunications Jobs in Banbury, Oxfordshire
- IT / Telecommunications Jobs in Basingstoke, Hampshire
- IT / Telecommunications Jobs in Benson, South Oxfordshire
- IT / Telecommunications Jobs in Bicester, Oxfordshire
- IT / Telecommunications Jobs in Bracknell, Bracknell Forest
- IT / Telecommunications Jobs in Brighton and Hove
- IT / Telecommunications Jobs in Burford, Cheshire East
- IT / Telecommunications Jobs in Canterbury
- IT / Telecommunications Jobs in Carterton, Oxfordshire
- IT / Telecommunications Jobs in Charlbury, Oxfordshire
- IT / Telecommunications Jobs in Chatham, Medway
- IT / Telecommunications Jobs in Chipping Norton, Oxfordshire
- IT / Telecommunications Jobs in City of London
- IT / Telecommunications Jobs in Clacton-on-Sea, Essex
- IT / Telecommunications Jobs in Crawley, Oxfordshire
- IT / Telecommunications Jobs in Dartford, Dartford
- IT / Telecommunications Jobs in Didcot, Oxfordshire
- IT / Telecommunications Jobs in Eastbourne, Darlington
- IT / Telecommunications Jobs in Eastleigh, Devon
- IT / Telecommunications Jobs in Eynsham, Oxfordshire
- IT / Telecommunications Jobs in Fareham
- IT / Telecommunications Jobs in Faringdon, Oxfordshire
- IT / Telecommunications Jobs in Grove, Nottinghamshire
- IT / Telecommunications Jobs in Guildford
- IT / Telecommunications Jobs in Hastings, Somerset
- IT / Telecommunications Jobs in Henley-on-Thames, Oxfordshire
- IT / Telecommunications Jobs in High Wycombe, Buckinghamshire
- IT / Telecommunications Jobs in Hythe, Hampshire
- IT / Telecommunications Jobs in Kidlington, Oxfordshire
- IT / Telecommunications Jobs in Luton, Devon
- IT / Telecommunications Jobs in Maidstone
- IT / Telecommunications Jobs in Milton Keynes
- IT / Telecommunications Jobs in Oxford, City of Stoke-on-Trent
- IT / Telecommunications Jobs in Peacehaven, East Sussex
- IT / Telecommunications Jobs in Portsmouth, Calderdale
- IT / Telecommunications Jobs in Rayleigh, Essex
- IT / Telecommunications Jobs in Reading
- IT / Telecommunications Jobs in Romsey, Hampshire
- IT / Telecommunications Jobs in Ryde, Isle of Wight
- IT / Telecommunications Jobs in Sevenoaks
- IT / Telecommunications Jobs in Shanklin, Isle of Wight
- IT / Telecommunications Jobs in Shoreham-by-Sea, West Sussex
- IT / Telecommunications Jobs in Slough, Powys - Powys
- IT / Telecommunications Jobs in Southampton
- IT / Telecommunications Jobs in Thame, Oxfordshire
- IT / Telecommunications Jobs in Wallingford, Oxfordshire
- IT / Telecommunications Jobs in Wantage, Oxfordshire
- IT / Telecommunications Jobs in Winchester
- IT / Telecommunications Jobs in Witney, Oxfordshire
- IT / Telecommunications Jobs in Woking
- IT / Telecommunications Jobs in Woodstock, Sir Benfro - Pembrokeshire
- IT / Telecommunications Jobs in Worthing, Norfolk