Business Support (Neighbourhood) (Empty Homes)

Join our team as a Business Support for the Empty Homes Team and help us ensure that our properties are managed safely, efficiently, and with excellent customer service. This is a temporary role, until end of March 2025 offering a great opportunity to gain experience in a busy, customer-focused environment. This role offers hybrid working.,

• You'll play a key role in supporting the Empty Homes Team, keeping everything running smoothly.
• This role involves a variety of administrative tasks that will keep you engaged, from managing data to liaising with internal and external stakeholders.
• You'll be the go to person for ensuring our empty homes are well organised and ready for new tenants.
• You will have the chance to build strong working relationships within Pobl and with our partners, contributing to our 'one team' ethos.
Where Does This Role Fit In? As part of the Empty Homes Team, you'll support the management of vacant properties across Pobl Homes and Communities. Your role is key in ensuring properties are ready for occupancy, managing the administrative tasks related to voids, and maintaining excellent communication with customers, contractors, and colleagues. You'll also contribute to maintaining our standards in line with Pobl's values: Positive, Connected, and Considerate.

To succeed in this role, you need strong administrative skills, with experience supporting busy environments and managing both internal and external stakeholders. Proficiency in IT systems, including Microsoft Office, is essential, along with excellent communication skills, attention to detail, and the ability to stay organised under pressure. A proactive, collaborative mindset, and a problem solving attitude are key.

Pobl Group is a leading provider of housing, care, and support services across Wales. We are committed to creating positive change in our communities by providing quality homes and services that people want and value. Having recently merged with Linc Cymru, the wider Pobl group is responsible for managing 24,000 homes across Wales and will be investing £100 million, creating 3000 new homes in Wales over the next 5 years. Pobl repairs are the Operational Delivery team within Pobl who turn around over 1,000 Empty Homes, install over 1,000 planned kitchen and bathroom upgrades and manage nearly 50,000 reactive repairs each year. Working closely with our many partner organisations to achieve much more than we could alone, we listen to our colleagues and our customers to deliver innovative local services that make a difference.


• The salary for this role is £24,471 for a 37 hour full time, temporary position until end of March 2025
• Flexible working policies - this is a hybrid role, so flexibility is required with time being spent in our Cwmbran and Swansea offices
• The successful candidate will need a basic DBS check in place, which we pay for.
• 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service.
• Long service awards
• Pension scheme
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Time for Talking - a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Cycle to work and Electric Car scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Pobl merch
• Training and progression opportunities, If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/ focussed cover letter along with a few contact details so that we can get back in touch with you. Interviews will be taking place on Monday 3^rd December in our Swansea office or Tuesday 4^th December in our Cwmbran office. As this is a temporary role we would be looking for someone to join our team asap.