CAA Consumer Panel Member

We are seeking to appoint two new Consumer Panel members to replace members whose terms are due to end in March 2025. We are looking for members who are genuinely committed to helping the Panel shape the CAA's regulatory activity, so that it focuses on the needs of current and future aviation consumers., We constantly challenge ourselves and our stakeholders to improve safety, security and consumer protection outcomes and strive to be a diverse, innovative, and future-focused regulator dedicated to enabling thriving aviation and aerospace sectors. The CAA's strategy, vision and mission can be found here: https://www.caa.co.uk/Our-work/About-us/Our-Strategy/.

Candidates should bring a deep understanding of and a keen interest in consumers' experiences. Knowledge of aviation and transport issues is not an essential requirement, provided those new to the industry can demonstrate their capability to quickly get to grips with the intricacies of unfamiliar sectors or industries. In particular, we are looking to appoint members who hold at least one of the following areas of experience and expertise:

• experience of living with disability and a personal understanding of what it is like to experience barriers when flying in order to provide valuable insights to the panel; and/or
• expertise in market research and a broad understanding of both primary and secondary research methodologies, familiarity with analytical tools and processes, experience in engaging with and obtaining the views of those who may be more difficult to reach, and an ability to communicate observations., An understanding of, and a deep-seated commitment to, promoting and protecting the interests of consumers; in particular how these interests are shaped by regulation and policy.
• Be able to understand the impact of CAA policy on the aviation market.
• Listen and challenge in a constructive manner, providing an objective and independent point of view.
• Work collaboratively with the ability to take account of different perspectives as part of a collegiate decision-making process and to take ownership for decisions made.
• Be able to analyse and evaluate complex information, including qualitative and quantitative research and market data, in order to form opinions and make fair, balanced and proportionate decisions based on evidence and reasoned argument.
ADDITIONAL EXPERIENCE AND EXPERTISE IN ONE OR MORE AREAS BELOW WOULD BE BENEFICIAL:
• Expertise in technology and innovation and understanding of how this may impact consumers in future.
• Understanding of the ways in which consumers may be more at risk in the market and how this can be addressed.
• Understanding of consumer law, enforcement, its application in practice and the implications of potential reforms to the landscape.
• Experience of safety and security regulation.
• Experience of the consumer landscape and particular issues facing consumers in Scotland.
  
  The CAA Consumer Panel supports the CAA in delivering its strategy and vision.
The Panel is a small specialist group of independent experts, who bring together deep consumer expertise and experience along with strategic thinking, applying this in a practical way to improve the aviation experience for consumers. It acts as a non-statutory 'critical friend' to the regulator, providing expert advice to make sure that the consumer interest remains central to CAA policy development and decisions. By sharing consumer-led intelligence and expertise, the Panel works in partnership with CAA colleagues on a range of targeted projects and is widely seen within the organisation as a critical source of independent, trusted consumer-focused input.