Care Coordinator

The Care Coordinator will provide essential administrative support to the nursing and dementia care teams, ensuring a smooth transition for new residents and maintaining excellent service for current residents.

The role involves working collaboratively with colleagues to deliver a seamless administrative service while upholding a compassionate, respectful, and dignified environment for all residents and visitors.

Key Responsibilities

1. Customer service:

Provide a professional, welcoming, and customer-focused service for residents, visitors, and staff, adhering to all relevant policies and procedures to ensure safety and wellbeing.

Manage the process for new residents, coordinating with the Clinical Lead for assessments, follow-up, and scheduling visits for new residents and their families.
Support new residents with their move-in and settling-in processes to ensure a smooth transition into the Home.

2. Communication and administration:

Handle internal and external queries, deliveries, correspondence, and communications efficiently. Accurately record relevant information, provide responses, or direct information to the appropriate team member in a timely manner.

Serve as the first point of contact for the nursing and dementia floors, addressing telephone queries, and providing guidance or signposting to appropriate services as required.

Assist the nursing and dementia teams in managing diaries, ensuring all paperwork is in place for resident assessments and reviews.

Provide the administration support for recruitment and induction of staff, liaising with the Clinical Lead, Deputy Manager and People Business Partner.

Provide administrative support to the Clinical Lead and Deputy Manager in implementing HR procedures, such as absence management and Learning and Development activities, in compliance with CQC and GDPR regulations.

Arrange and coordinate bookings for visiting healthcare professionals and hospital appointments, ensuring residents receive timely and appropriate care.

Perform administrative tasks to support resident safety and wellbeing, including updating resident information, maintaining the Duty of Care folder, arranging transportation for appointments, and assisting with the Home's activities and outings programme.

To liaise with the finance team for resident invoices, financial queries and additional resident payments.

To liaise with the Resident Liaison and Occupancy Lead and Home Manager regarding resident's financial status.

3. Staff support and coordination:

Ensure the accurate recording of care staff attendance, regularly updating HFX for bank shifts and additional hours to maintain smooth operational processes.

Collate data for the Home Manager and Deputy Manager as required for Quality Assurance and external audits.

Ensure data is accurate, timely, and compliant with regulatory standards.

4. Operational Home support:

Act as the point of contact for logging health and safety concerns via the facilities system, ensuring prompt action and resolution.

Provide support in emergency situations, including contacting emergency services (999) if required and directing ambulance staff upon arrival.

Understand and carry out fire safety duties as required by the role, managing visitors in the reception area and following the Home's fire safety procedures.

5. General Duties:

Undertake other duties as required, consistent with the nature of the role as determined by your manager.

Comply with all organisational policies and procedures.

Promote the interests and reputation of the Home at all times, ensuring that its culture and ethos are upheld.

Promote and maintain a safe environment by adhering to the Home's Health & Safety Policy, security procedures, and guidelines for moving and handling residents.

Actively promote equality of opportunity in all day-to-day activities.