Clinical Lead Manager (CLM)

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., To provide clinical expertise, clinical leadership and line management to staff working in the Unscheduled Care Co-ordination (UCCH) Hub.
To support staff to achieve and ensure competencies are maintained within the services.
To contribute in the delivery of high standards of health care to patients within their own places of residence.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team., To provide professional and clinical leadership demonstrating a supportive and flexible leadership approach and a proactive responsible attitude so as to promote confidence in the team and Service.
To work with and deputise for the Service Lead as required.
To engage and lead on caseload management by overseeing, monitoring, and evaluating care plans for all patients to ensure quality care, treatment progression and timely discharge.
To provide specialised overview of remote monitoring systems within the Virtual Ward & UCCH hub cohort across the sector, escalating clinical concerns promptly to the Place teams.
To lead the triage of incoming referrals to UCCH providing a safe pathway into receiving care at home under UCCH.
To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.
To support community clinicians and students through supervision, appraisal and mentorship in line with Trust policy. and to oversee that clinical supervision is occurring within the team and accurately recorded., Assessment, planning, implementation, and evaluation of all aspects of patient care, and development treatment/care plans that may need to be delivered from a range of options.
Assess patients' holistic needs, communicating highly complex and sensitive information to patients and careers as to their assessment, diagnosis, prognosis and treatment plan.
Become specialist in Assistive Technology and utilise it in patient care where appropriate.
Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
Liaise with UCCH & Virtual Ward clinicians, GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care coordinated appropriately.
To provide patient focused education, training and advice to patients, carers, other professionals, and voluntary organisations.
Provide clinical expertise and advice to others, including Social Services, GPs and other agencies.
Work with staff to ensure competencies are maintained.
To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise.
Liaise with the Community Virtual Ward Clinical Lead Manager regarding patient care and referral activity into the hub.
Deputise in the absence of the Virtual Ward Clinical Lead manager.
Be required to undertake risk assessments and act upon them appropriately and be responsible for ensuring workload for self and others is planned and prioritized according to service targets and needs.
Engage and lead on triage and referral to discharge standard processes.
Actively contribute to integrated team meetings and other meetings where appropriate and chair meetings as necessary.
Develop and maintain effective working relationships and communication with all members of the organisation, other professionals and agencies.
Instigate, and actively participate with the Clinical Operational Managers in the development of the operational strategy and project management.
Support all team members within the integrated team, respecting them, their roles and contributions.
Be aware of budget and ensure all effort is made to work within this.
Participate in the recruitment process, using the opportunity to skill mix to meet the demands of the service.
Attend training as required to develop current job role.
Remain accountable for own professional actions as determined by the professional bodies.
Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.
Ensure working environment is conducive for learning and an appropriate learning experience for students.
To relay information from the Management team in respect of NCH&C and local issues to all members of the team on a regular basis in the form of business meetings.
To assist in the resolution of any conflicts, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.
To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.
To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change.
To monitor and manage staff absence, mandatory training, annual leave and study leave in line with NCH&C's policies, procedures and guidelines. Inform the Locality Manager of any significant trends/issues.
To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.
Complete all data returns as required by NCH&C. Collate report, manage, and analyse information on activity levels and quality, in accordance with agreed performance standards.
To monitor the delegated team budget and assist the Locality Management Team to effectively manage resources.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.