Community Housing Assistant

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in South Tyneside. As our Community Housing Assistant (CHA) you're the face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!,

• Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
• You'll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You'll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You'll carry out and record the routine safety and compliance checks in our buildings and communities.
• You'll also manage the admin updating records, ordering, and arranging payment for works to be done.
Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK!


• A "can do" positive attitude, you're proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you'll spend much of your time lone working in our local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

You'll join Robbie and our South Tyneside rented team, we're super passionate about what we do! We're really proud of the services we provide to our customers.


• Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at One Strawberry Lane and the other days working a mix from home and out in our communities.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
• You'll need a Standard DBS check done and we pay for that.
A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you?
• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.