Community Manager

At innocent, our community managers are the legends that look after our drinkers. The community manager will lead and coach our team Community Engagement Specialist across Europe to engage with our drinkers and being the eyes and ears of what they're saying. The Community Management Lead will build consistency across markets and they will work closely with our social media teams to protect the brand reputation in the digital and social landscape. They will encourage their team to be the voice of drinkers to the business and go the extra mile to make our drinkers smile.

• An empathetic leader, with a people and drinker lead approach to work.
• Quick on your feet, and proactive, results-oriented and flexible.
• Passionate about our brand and protecting it while popping a smile on people's faces.
• A shining example of our innocent values and hold yourself and your team accountable for them.
• Collaborative with others, both in your team and across the business.
• Open minded and curious towards different cultures and markets.
• Interested in hot topics, digital / social trends and best practices.
• Fluent in English (French or German are a bonus).
you'll have
• Experience in digital marketing and/or community management, with a focus on engagement and brand reputation.
• A strong understanding of digital and social landscapes, platforms, and best practices.
• Strong communication, writing, and storytelling skills, with attention to grammar and spelling.
• Experience in FMCG industry, preferably within a responsible business.
• Great leadership skills with proven ability to work collaboratively, connecting the right dots and bringing people together.
• Good analytical skills to use insights from drinker data for decision-making.
• A strong ability to manage social metrics to monitor performance, assess community health, and track progress.
• Experience in crisis management, with the ability to respond promptly and professionally in the innocent tone of voice
you'll get
• To build strategies for the community managers into markets according to social strategy
• To work with teams in different countries
• To work with an award-winning social media team
• To maintain and grow brand love for innocent
• To use your creativity (and let's face it, weirdness) every day
• To develop yourself and your writing style
• To work in a fun, supportive team that doesn't take itself too seriously
  
  Here at innocent, we're on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we've gone from selling a few smoothies at a music festival to becoming one of Europe's biggest drinks companies with around 1,000 people (and the B Corp seal of approval).
  
  We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone's career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further.
In exchange for helping us do business in the right way, you'll get a solid that includes a salary (phew), private healthcare, a target-based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies. We also know that not all our drinkers come from the same background, or think the same - so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are. Even if you don't think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring. Probably best to get your skates on though, as we might close this early if we get loads of applications.