Credit Controller - 6 month Fixed Term Contract

To support the IRG Practice Group in the management of the Firm's debtors whilst maintaining good client relationships.

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs.
• Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness.
• Assist in identifying and executing ways to develop and enhance relationships with clients.
• Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt.
• Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.
• Liaison with external and internal clients to progress payment of invoices.
• Handling client queries, escalating to the Practice Group Team or Partner as required.
• Engage in discussions with Practice Group team on debtor issues.
• Maintaining up to date bad and doubtful debt provisions.
• Working with the Debt Recovery Team in minimising overdue debt.
• Account reconciliations to ensure correct allocation of Funds received.
• Production of manual statements.
  
  We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:
• Knowledge of credit control process in a law firm.
• Knowledge of a legal billing system would be beneficial.
• Proficient in MS Excel and Word.
• Computer literate - basic typing skills.
• Excellent written and verbal communication skills, able to communicate at all levels, confident, with professional telephone manner.
• Analytical skills to resolve queries.
• Shows flexibility in approach.
• Is enthusiastic about role and keen to contribute to team.
• Works to given timeframes and anticipates likely workflows.
• Consistently produces accurate work.
• Preferably experienced in account management
  
  CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.
We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.


• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.