Customer Engagement Officer

We have an exciting opportunity for a Customer Engagement Officer to join our team in Oldham, Bristol, London or Milton Keynes on a permanent basis. This is a full-time position, working Monday - Friday, 35 hours per week. We offer a hybrid working style. Reporting to our Customer Experience Manager, you will deliver Customer Experience and engagement strategies and projects ensuring our customers are fully supported with any additional needs. You will develop, maintain, and monitor tools to generate customer feedback and provide data for reporting to stakeholders and the wider business.

We're a customer focused organisation so we know that how we do things is just as important as what we do. We are looking for someone who will provide excellent service to our customers and colleagues. You'll not only have vast experience of engagement activities, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate:

• Proven ability to communicate with and professionally manage challenging customers in a social housing environment.
• Proven ability to deliver a responsive and high-quality customer service.
• Proven ability to apply project management tools and methodologies.
• Ability to apply research and analysis to support changes to operational practises and improve services.
• Proven ability to build excellent working relationships with teams across functions and specialisms.
• Knowledge of the National Tenant Engagement Standards.
• Excellent knowledge of Microsoft Office packages, and IT systems., Educated to Level 2 in English & Maths (GCSE grade C or above, or the equivalent).
  
  The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
  
  The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.