Customer Service Assistant - Appointments

Sancta Maria currently have the exciting opportunity for apart-time Customer Service Assistant to join our Appointments team, The successful candidate will work within our appointments team, scheduling patient appointments and assisting with general queries. As the role is telephone based and therefore, telephone experience is essential. We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants. As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales., The customer service assistants' main duties in the appointments team will be to receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments. General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.

• Provide exceptional customer service and support to clients via phone, email, and chat
• Maintain accurate patient records and update information as needed
  
  Previous telephone customer service experience is essential with healthcare experience desirable. Experience in a call centre setting is also desirable.
  
  HMT recognises that it's staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.
At HMT Sancta Maria Hospital youll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once youre part of our team, well also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.


• Enhanced pay for unsociable hours
• 35 days holiday (inclusive of bank holidays)
• Private medical insurance
• Workplace pension
• On-going training and development
• Quality work environment
• Employee Assistant Programme
• Long Service Recognition
• Wellbeing Programmes
• Team Working
• Staff Referral Scheme
• Enhanced Maternity Leave
• Cycle to Work Scheme