Customer Service Centre Advisor

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Home Group is a social enterprise that supports the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that's impressive!!) This isn't "just" any old customer service role, we're looking for "customer service heroes." What you'll do

• Strong customer focus and relationship management to include, problem solving
• Handle and manage customer information electronically
• You'll use customer-based technology, CRM systems and computers
• Encourage and educate our customers to use their online accounts
• Timely escalation when things don't quite go to plan, whist keeping the customer fully informed., We're sorry, but we can't offer sponsorship for this role due to certificate limits. We do review this regularly.
Our team You'll join David Molyneux Johnson and our Customer Service Centre team, we're super passionate about what we do! We're proud of our National and European awards. We're a supportive bunch and like to bring a bit fun into our day. Job details
• Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation
• We staff bank holidays with volunteers, so if you'd like to be off, you probably can. You just need to request it.
• This leaves time to attend our summer and Christmas parties, summer kids' activities or discounted panto. We'd love you to get involved.
A place where you belong We do our best work when we can be ourselves. That's why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA+, Women, and Disability, along with peers and allies, help us thrive. ! What's in it for you?


• You're a positive, confident, and enthusiastic communicator with the ability to handle objections.
• Be resilient when faced with a challenge or when things don't quite go to plan
• Educated to GCSE level or equivalent
• Knowledge and confidence in using multi-channel IS systems
• Strive to get things right first time.
  
  26 days holiday (including a 'Me day') rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days.
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• 800+ discounts or cashback on shopping, holidays, and more.
• We're a top 10 UK Wellbeing employer, our tools and support are here when you need them!
• Grow your career with us, we'll help you take the next step.
• Generous pension and 3 x salary life insurance. Check more