Customer Service Manager (E-Commerce) - London

Linjer, City of Westminster

Customer Service Manager (E-Commerce) - London

Salary Not Specified

Linjer, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 7 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e211bc7c47e94fdcbe9c47ec03e976d7

Full Job Description

We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets. This is a full-time role based in London. What You'll Do

  • Learn all of our customer care processes inside and out
  • Conduct quality assurance for team members to support development and growth
  • Onboard new team members
  • Handle and manage tickets via email/other platforms - especially escalated tickets
  • Manage our content database and documentation
  • Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries
  • Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders
  • Frequent reporting to monitor the performance of the team and plan resources

    You have excellent written English
  • You have excellent judgement
  • You're very organized and a great communicator
  • You're thorough and detail-oriented
  • You love to help people
  • You're coachable and dedicated to continuous personal improvement
  • You're tech literate and can learn new software with ease
  • You're passionate about our brand and about what we do

    Founded in 2014, Linjer is a luxury jewelry and accessories company with a goal of making it easier for people to invest in long-lasting, quality products. Over the past few years, we have grown massively from a small Hong Kong based startup to a global team, and are entering the next phase of our explosive growth this year.