Desktop Support Analyst

As a Desktop Support Analyst at Sony Music, you will be responsible for support and services to users, both in person and remote and also assist the wider team with project work and hardware deployment. You will join a team of supportive employees that continuously strive to streamline processes and learn, Responsibilities may include but will not be limited to the following:

• Represent the service desk
• Work as part of a team sharing knowledge and skills
• Provide a professional service to users
• Prioritise tickets / service requests
• Resolve issues within our agreed SLA's
• Document solutions
• Participate in Global Technology projects
• Support the Sony Music Global Technology environment, including hardware, software, tools and applications.
• Troubleshoot across all common computing platforms and hardware
• Software installation and updates
• Additional duties as assigned
  
  Previous helpdesk/desktop support experience in a corporate environment
• Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365, Google Workspace
• Must show initiative and be able to work independently
• Analytical skills and technical troubleshooting
• Ability to work under pressure and meet deadlines
• Strong written and verbal communication skills
• Ability to work well in a collaborative team
• Flexible with work schedule
  
  You join a vibrant global community with the opportunity to channel your passion every day
• A modern office environment designed for you, empowering you to bring your best
• Investment in your professional growth and development enabling you to thrive in our vibrant community
• The space to accelerate progress, positively disrupt and create what happens next
• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
• We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There's also time off over winter break