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Digital Product Owner (Customer Management functionality)

Handelsbanken Plc, City of Westminster

Digital Product Owner (Customer Management functionality)

Salary not available. View on company website.

Handelsbanken Plc, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 13 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 790867835b4d4888aeccd466500f1ac8

Full Job Description

  • Develop an understanding of existing customer management journeys and the relevant data validation rules, and all associated issues and pain points, and refine the associated roadmap and backlog, ensuring alignment to the wider Customer Lifecycle digital product vision and the Bank's IT risk mitigation plan, taking accountability for successful delivery against this with a clear user focused, service design approach.
  • Collaborate with key stakeholders from across the business including Financial Product, Financial Crime, the Branch, and the control functions to understand business needs and priorities, supporting effective inclusion in your product roadmap
  • Collaborating with architecture, technical and branch colleagues, define and agree the build and release strategy.
  • Oversee a pro-active, customer focused, multi-disciplinary team, working with skilled specialists across insights, UX design, technology delivery, third party suppliers, security and infrastructure, in order to develop highly effective digital products through a process of research, ideation and design.
  • Define and measure the success criteria for your digital product(s), creating a clear set of OKRs that support the Business Transformation goals and the Bank's wider strategic objectives.
  • Be responsible for ensuring the seamless delivery of digital products to end users, including appropriate training, communications and literature to facilitate adoption.
  • Develop strong working relationships with the Digital Governance area and colleagues in the control functions, demonstrating effective governance, control and risk management throughout the digital product development lifecycle.
  • Foster a customer-centric ethos and promote a mindset of continuous learning and improvement within the delivery team., Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
    • There will be a two stage interview process with the first focusing on role specific skills and technical experience and the final being competency based, including scenario based questions. How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email. We encourage all candidates to inform their line managers of their intention to apply. References will not be sought until after an interview has been conducted. For any information please feel free to contact the Talent Acquisition Partner.

    Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
  • Customer-centric with a strong focus on end user experience and outcomes.
  • Previous experience working on a data migration project.
  • Experience of a digital product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
  • Highly positive and collaborative team player, who actively engages stakeholders, supports team members, and shares knowledge with others.
  • Experience / and or a robust understanding of customer lifecycle processes and customer data management in financial services is highly desirable.
  • Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.

    Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
    • We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers. The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

    At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank. What is in it for you?
  • We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
  • Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
  • A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

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