Director of Retail Support & Experience

At evoke, we believe that exceptional experiences drive success. As a leader in the retail sector, we're passionate about innovation, sustainability, and creating a positive impact for our colleagues and customers. In this pivotal role, you'll be the backbone of our retail operations, ensuring we deliver top-notch support and unforgettable experiences. If you're a visionary leader with a track record in retail operations, we invite you to take the helm as our Director of Retail Support & Experience. What you will be doing -

• Work in partnership with the Retail Leadership team to deliver on operational, financial, people and ESG objectives
• Maintain excellent working relationships with corporate teams and cross-organisational functions to drive greater effectiveness and efficiencies
• Work with the department managers across retail and wider corporate communities to ensure objectives and KPI's are consistently being achieved and opportunities for improvement are identified
• Build and develop a team of skilled subject matter experts focused on support and delivery, leveraging a continuous improvement methodology and culture to drive performance and minimise technology downtime and H&S risk.
• Responsible for leading innovation plans with systems and AI/Automation as well as being responsible for key supplier relationships to build top class delivery capability for the future
• Lead the team to ensure our strategy and 'here and now' performance plans are grounded in data and insight and to ensure 'Retail understands itself' to minimise key risks and realise key opportunities
• Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters
• Acting the business sponsor for Retail Technology project and key initiatives - leading the development of business cases and delivery plans. Being the voice of Retail colleagues and customers
  
  We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:
• Have excellent project management skills with a track record of working on cross-functional projects
• Have experience of delivery within the betting and gaming industry or another heavily regulated sector
• Have demonstrable leadership skills and ability to communicate complex requirements to technical delivery teams
• Display commercial awareness and problem-solving skills with an analytical mind and able to take the initiative
  
  evoke in Leeds
Right in the middle of the creative heart of the UK sit both of our Leeds offices. Leeds itself is a buzzy, busy place to work and live. A hub for tech, digital and gaming companies - there's also five universities right on our doorstep. And away from work, we're in the heart of the Yorkshire Dales and of course have got a competitive sports scene with Leeds United and Yorkshire Cricket and Rugby just up the road in Headingly. evoke in London We couldn't be closer to the action in our London office. A 2-minute walk from Tottenham Court Road station, and round the corner from Soho and Oxford Street means you'll never be short of anywhere to go for a lunchtime stroll or a post-work drink. There's plenty of green space too with Regent's Park and Hyde Park not far away. Working in our London office you'll also benefit from a heavily discounted Zone 1 - 6 travel card, so you'll be whizzing around London in no time. More about evoke We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Our roles offer more than just a job, you'll become part of our 888 William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
• Financial: Competitive salary and bonus schemes.
• Hybrid working :Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
• Holiday entitlement: You'll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
• Perks and discounts: Discounts at a range of high-street retailers.
• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
• Pension package and life assurance: Safeguarding your financial future and offering peace of mind.