Dynamics 365 Support Analyst

General Optical Council, City of Westminster

Dynamics 365 Support Analyst

Salary not available. View on company website.

General Optical Council, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8fb92cb4e5c247dc99f12aa74d232f22

Full Job Description

Ownership of the Dynamics 365 environment (approx. 60 users) including advising on storage requirements, strategic direction and licencing.
Provide application support for users including systems training, data queries and other administrative tasks.
Data management (including data imports/exports), synchronisation and integration with other business applications, systems testing, configuration, troubleshooting and planning enhancements.
Report data in the predefined structures - modify tables, views, charts, dashboards, SSRS reports and forms.
Maintain application access rights, security settings, and user privileges.
Collaborate with developers and third-party vendors to drive successful implementation of enhancements/integrations and maintenance of appropriate service levels.
Create and update training manuals, policies and procedures, build custom reports, workflows and dashboards as requested.
Review the MS Dynamics platform and solutions. Identify and address any architectural deficiencies and flag opportunities for improvement.

Minimum of three years working with Microsoft Power Platform including Dynamics CRM 365 (cloud version).
Experience with Microsoft Dynamics CRM configuration/ customisation / development skills including model driven apps, permissions, views and dashboards and power automate flows
Must have experience working with sensitive data and have a sound knowledge of GDPR practices.
Excellent communication skills.
Excellent external and internal stakeholder management skills
Excellent business analyst and problem-solving skills
Excellent data analysis, management and reporting skills
Experience in user acceptance testing, training, producing guidance documentation and implementation support
Experience of other Microsoft Technologies including Azure, SharePoint, Exchange, Teams, Office 365 and other Power Platform/Dynamics 365 related applications (ideally also Microsoft SQL).
Power Platform, Dashboard, API and SSRs Report development experience.
Management of different Dynamics user licence types and storage to minimise costs., You may also have experience in the following: IT Manager, IT Support Manager, Networking Manager, IT Technical Support Manager, IT Service Support Manager, Microsoft, MSCE, VMware, Senior Systems Analyst, Infrastructure Manager, Network Manager, IT Support Analyst etc

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