Enterprise Service Manager, AWS UKI - Professional Services

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shaping, selling and working on a on a variety of projects, leading customer and partner teams to achieve AWS best practices? The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) who are experienced Technology Consulting leaders to manage the sell and deliver relationship with one or more of our commercial enterprise organizations, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Key job responsibilities We are looking for someone who is passionate about: Long term consulting relationship development with C-Suite customers. Engaging with customers to understand their business drivers and application portfolio. Development of long term Cloud Strategy for customers. Identifying & developing specific opportunities and supporting business cases. Deal shaping, including estimations and deal pricing. Contract negotiations & closing. Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities. Mitigation of delivery risks & issues. Overseeing delivery of projects in account, ensuring high quality delivery Acting as single person of contact for Customer executives, developing deep, trustful relations Educate customers on AWS services and translate those into a clear business value proposition Envisioning and inspiring customers Coaching Customer and Partner teams to be self-sufficient. This is a customer facing role. You be required to travel to client locations to deliver professional services when needed. About the team Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

• Multiple years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles
• Senior level executive engagement and advisory experience within the manufacturing, life science and FSI
• Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.)
• Experience with contract and statement of work (SOW) development
• Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes, Experience in developing end-to-end solutions for the Manufacturing or Retail and Wholesale industry: for example in Supply Chain, Connected factory, Sustainability
• SAFe, Agile, and/or DevOps accreditation/experience a plus
• Experience with large-scale enterprise system integration, including SAP, BI Systems, Oracle, and others
• Experience with designing, building, and operating global IT organizations and infrastructures
  
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  Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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