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Financial Inclusion Associate

Home Group Limited, Newcastle upon Tyne

Financial Inclusion Associate

Salary not available. View on company website.

Home Group Limited, Newcastle upon Tyne

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 20 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 956cffd955324639b9c5dc3b530ad45e

Full Job Description

  • Engaging customers over the phone, offering them tailored advice to enhance their financial stability through supportive conversations
  • Analyse and assist in maximizing customers income, guiding them through benefit checks and practical budgeting strategies.
  • Work hand-in-hand with the housing management team, liaising with both internal and external stakeholders to support customers in sustaining their tenancies.
  • Leading on vital campaigns, proactively reaching out to customers experiencing changing circumstances or identified needs, making a tangible positive impact.
    • Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for a top 10 Great Place to Work in the UK employer!,
  • This is a hybrid role and in an average week, you'll spend 2 days working from our offices in Newcastle upon Tyne.
  • You will work from home the rest of the time.
  • And no matter where your office base, you'll travel to meet the team on occasion plus we catch up each day
  • You'll need an Enhanced DBS check done and we pay for that.

    Strong Customer Service skills having worked in a customer focused environment before and are confident and comfortable working and building relationships on the phone.
  • An understanding of welfare benefits and are up to date on recent issues, and are an advocate on welfare rights.
  • You have the ability to talk to others, have difficult conversations and deliver messages in positive ways. You're able to stay calm. As money is a very personal subject, it can be emotive.
  • The ability to lead our campaign work, so you will be responsible for proactive contact with customers whose circumstances may be changing or where there is likely an identified need. You thrive in teamwork, collaborating smoothly with stakeholders to benefit customers.
  • A knack for problem-solving, swiftly devising solutions to enhance financial well-being, using your natural ability to connect with people from all walks of life to foster their confidence in managing finances.
  • You are technologically savvy (or at the very least not a technophobe!)
    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! We are a really great team network and rapport, that we are sure you'll value as much as we do., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
  • Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Learn more about our benefits on our website.

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