Fundraising and Engagement Coordinator

To be a key member of the Charity team, supporting the Head of Charity and Volunteers on a range of administrative supporter care activities to harness, develop maximise support and engagement from a variety of stakeholders.
To be a champion of the cause and have a passion for making a difference to the Lewisham and Greenwich NHS Trust staff and patients. The role requires experience of working in supporter care with strong administration and Microsoft Office and digital skills. Someone with great interpersonal skills and an attention to detail, who prides themselves to see a job done excellently. We are looking for someone with energy, motivation, skills, and experience.
This role will also provide the opportunity to become involved in fundraising events and will include engagement with stakeholders including members of the public, internal staff and departments as well as external organisations. The successful candidate will also be responsible for ensuring that income into the charity is recorded appropriately, that donors are thanked and communicated with effectively and that supporter records are kept up to date. As part of the role the successful candidate will provide excellent supporter and stakeholder care and use their proficient writing skills as part of this.
As a small, busy, team we need an individual who can really 'hit the ground running' and be confident in being a main point of contact for our charity., Please refer to Job Description attached for full list of duties for this role
Supporter care duties include:
· The post holder will be responsible for maintaining effective communication with Trust staff and external charity supporters utilising a variety of platforms. This includes administering donations and thanking supporters in a prompt and efficient manner, by drafting and posting of letters, emails and making phone calls where appropriate. To act as the first point of contact into the charity, dealing with enquiries.
Fundraising and engagement duties include:
· To support the Head of Charity and Volunteers in securing new and existing supporters to sign up to challenge events, fundraising campaigns and activities, specific appeals and volunteering roles.
· To support the Head of Charity and Volunteers in creating engaging communications including social media, email, charity website and internal platforms to raise awareness of the charity.
Administration and reporting duties include:
· To keep accurate supporter records and recording income accurately and help create detailed income reports.
· To support fund holders and clinical staff in all aspects of fund holder responsibilities, ensuring applications for funding are effectively administered and that fund holder information is maintained effectively.
· To process Purchase Orders, receipting activity and resolve any discrepancies with the Finance Team.

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream, Supporter care
· The post holder will be responsible for maintaining effective communication with Trust staff and external charity supporters utilising a variety of platforms. This includes administering donations and thanking supporters in a prompt and efficient manner, by drafting and posting of letters, emails and making phone calls where appropriate. To act as the first point of contact into the charity, dealing with enquiries and providing excellent stakeholder and donor experience.
· Create a culture of positivity, enthusiasm, and professionalism in all areas of supporter care ensuring the charity is approachable, friendly and personable to all supporters and Trust staff.
· Ensuring supporter records are accurately maintained and up-to-date, including valid gift-aid declarations and communications preferences for individual supporters.
· Act as an effective ambassador for the charity in the community to engage support and raise awareness.
· To be responsible for the creation and maintenance of supporter records and producing reports to inform new developments and review current trends and areas of focus.
· The post holder will need to manage sensitive data and understand data consent.
Fundraising and engagement
· To support the Head of Charity and Volunteers in securing new and existing supporters to sign up to challenge events, fundraising campaigns and activities, specific appeals and volunteering roles.
· To support Head of Charity and Volunteers with internal and external fundraising and awareness events as required, potentially in a range of locations requiring travel. This may involve some weekend and evening work.
· To support the Head of Charity and Volunteers in creating engaging communications including social media, email, charity website and internal platforms to raise awareness of the charity, its purpose and its opportunities. comms
· Where necessary, ensure the safe collection, transportation and depositing of donations made on or off site in accordance with standard procedures.
· To manage fundraising materials stock and distribute these to supporters as needed.
· The post holder will support the Head of Charity and Volunteers with the production of creative content for communications, including identifying appropriate case studies for press releases and public outreach communications, working with the Trust's Communications and Design teams.
Administration and reporting
· To keep accurate supporter records and recording income accurately and help create detailed income reports.
· To use income reports to accurately inform supporters of their own financial contributions and publicly update campaign and appeal progress.
· To support fund holders and clinical staff in all aspects of fund holder responsibilities, ensuring applications for funding are effectively administered and that fund holder information is maintained effectively.
· To work with fund holders and other colleagues in processing expenditure requests and working with the Finance team to process invoice requests and payments.
· To assist the Head of Charity and Volunteers and finance team to reconcile all donation income between the finance system and accounts on a monthly basis. finance
· To create reports as and when needed that will help inform strategic decisions and engagement plans.
· The support the Head of Charity and Volunteers in administering the grant making function of the charity ensuring all applications for funding are handled appropriately and sensitively.
· To process Purchase Orders, receipting activity and resolve any discrepancies with the Finance Team.
Other duties
· Actively participate in regular charity, communications or project team meetings to drive performance and improvement.
· Participate in the delivery of charity projects across the Trust in response to need and availability.
· To undertake any other duties agreed with the Head of Charity and Volunteers, relating to fundraising and supporter activities.
· The post holder will be expected to work flexibly to respond to the changing needs of both the Charity and the Trust and work collaboratively with teams across the organisation.
· To work flexibly across our Trust's main sites: University Hospital Lewisham and Queen Elizabeth Hospital, Woolwich, also including travel the Trust's community settings.
· To keep up to date with GDPR and other legislation policy and good practice with regard to fundraising and maintenance of donor records. Records/information.
· Manage time efficiently in order to work on multiple projects and competing deadlines.
· Manage and prioritise own workload with understanding of the need to be flexible. Freedom to act
General Requirements
· Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage support staff's development and training.
· Always keep requirements in mind and seek out to improve, including achieving customer service performance targets.
· Adhere to Trust policies and procedures e.g. Health and Safety at Work, Equal Opportunities and No Smoking.
· Act in such a way that all times the health and well-being of children and vulnerable adults is safeguarded.
· Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition, all staff are expected to complete essential/mandatory training in this area.
· Respect the confidentiality of all matters that they may learn relating to their employment and other members of staff.
· All staff are expected to respect and conform to the requirements of the General Data Protection Regulation 2018, including the responsibility to ensure that personal data is accurate and kept up to date.
· Working occasionally at weekends and some evenings in order to fulfil the duties within a flexible working timetable (subject to agreement with the line manager TOIL will be offered).
Disclaimer: This job description does not purport to cover all aspects of the post holder's duties, but is intended to be indicative of the main areas of responsibility.
Other: This job description is not intended to be an exhaustive list and may be subject to change from time to time. All documents referred to throughout this Job Description can be found on the Trust intranet, or alternatively copies can be obtained from the Human Resources Directorate.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.