General Manager

As General Manager, you will work closely with the Head of Service Operations for EMEA, and Service Operations Senior Director and have overall responsibility for the successful fulfilment of the Leeds Service Centre objectives. You will be responsible for the order bookings, sales, budget management, and customer satisfaction of the Service Centre. The General Manager is a key driver in the growth and success of the Service Centre and will work to ensure that our customers receive the highest levels of service and satisfaction.,

• Ensure that the performance of the Leeds Service Centre is efficient, resourceful, effective and delivered within budget and according to the agreed business plan for the Service Department.
• Providing the structure, leadership and management, to all teams within Leeds Service Centre (LSC), allowing them to fulfil their tasks in line with their roles and responsibilities.
• Together with Functional Directors, effectively manage and develop the LSC Operations, Business Development and Programme Management to ensure the delivery of quality services to our customers and the achievement of the annual business plan target.
• Manage and develop a number of key external relationships, including suppliers, subcontractors and Plant owners
• Support the Programme Management Team, ensuring assigned projects are managed effectively with KPIs being achieved.
• In collaboration of the Programme Management team control periodically the LTSA budgets and report any large deviation.
In addition, support the team with monitoring payments and chasing where necessary.
• Ensure Leeds Service Centre's respective Quality, Health & Safety and Environmental Management Systems are aligned with MPW-EUK's QMS
• Make the necessary arrangements to ensure those under your control, have and retain appropriate competence in QHSE matters to enable them to fulfil their responsibilities;
• Work in accordance with the GM's DoR as identified in the IMS Manual.
• Provide a safe workplace with suitable welfare facilities and address actions to maintain acceptable standards;
• Consider planned changes to the business and foreseeable unintended events which could impact on IMS performance of the Leeds Service Centre
• In coordination with Functional Directors, implement the appraisal system for direct reports and delegate to managers for their reports to identify the necessity of the training and to insure training and career development of the employees.
• Work with Talent Acquisition Manager and Functional Directors to ensure branch recruitment objectives are met.
  
  Education : relevant degree e.g. BSc Engineering
• Proven experience in the power generation industry and in the management of Power Plants.
• Strong and proven ability to identify and convert new business opportunities.
• Senior Leadership and direct line management experience
• Skills and Knowledge : Fluency in business English Basic Knowledge of Accounting, Finance, Logistics and Administration.
High level knowledge of MS Office In-depth knowledge of processes relating to power generation Skills and knowledge in Project Management
• Strong oral and written communication
• Strong skills in leadership, persuasion and diplomacy
• Understanding or experience of working for an international organisation. Knowledge of Japanese language and / or culture would be an advantage
• Ownership and responsiveness to customer problems
• High standard of integrity and dependability
• Willing to be contactable out of hours and weekends to support the resolution of emergency issues as and when required