Gift Aid, Compliance and Fulfilment Manager

We're looking for a Gift Aid, Compliance and Fulfilment Manager to join our busy team on a fixed term contract. With your focus on the day-to-day management of our key supplier relationships, you'll oversee multiple work streams and competing priorities across complex operations.

With support, you'll also provide advice to all internal teams on Fundraising Compliance. You'll understand when and how to dig deeper into risks and escalate as appropriate, acting as a key representative in this area across the charity.

You'll oversee monthly gift aid claims, ensuring all processes from collection, storage and auditing are compliant and documented. This role is a great opportunity to work across multiple directorates. Your work will have a direct impact on our success and help us make a real difference.

In this role you'll also line manage three people, working with them to excel in their role. They will support you in managing our key supplier relationships, managing our fundraising stock and having responsibility for the day-to-day management and development of our online shop. Elements of thanking our wonderful supporters also sits within your team.

We're in search of a skilled communicator who has a talent for building relationships, a highly motivated team player and an influential line manager.

You'll be motivated by excellent customer experience and work with a wide range of stakeholders. You'll recognise that key suppliers must offer efficient and optimised operational processes to meet customer expectations and contribute to our success. You'll be able to hold our suppliers to account when things go wrong and be able to navigate process improvements.

With an understanding of charity law, you'll be well-versed in fundraising regulations and compliance, Gift Aid, and data protection. You'll have a track record in managing operations, experienced in developing processes, procedures and policies to help support charity wide activity, ensuring internal best practice guidance is created, maintained and shared.

Your agile approach means you can devise, prioritise, and react to shifting demands and tight deadlines., + Knowledge and experience of managing third party suppliers

+ Experience of people management (line management)

+ Experience of managing Gift Aid income ensuring all supporter communications, operational processes, storage, and audit procedures are up to date and compliant with HMRC guidelines, Gift Aid rules to deliver accurate Gift Aid claims.

+ Knowledge on data protection, all internal and external data protection queries.

Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

+ Generous leave entitlements that increase with service

+ One 'development day' a month to use for training or personal development

+ Enhanced contributory pension scheme

+ Life insurance and group income protection

+ Health Cash Plan

+ Life and wellbeing advice and support via our Employee Assistance Programme

+ Discounted gym membership and high street shopping discounts

+ Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We're all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we're particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Our people networks

We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:

+ Pride - A safe space where LGBTQ+ colleagues - and our allies - can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people

+ Mind & Body - Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness

+ Multicultural - Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working - a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.

Each of our teams has a team agreement outlining when and how often we're expected to be in our London Bridge office. We're very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

For this role, we would expect the successful candidate to be coming into the London office one day per month.