Head of Collaboration services

The Infrastructure department has overall responsibility for the platforms supporting business applications hosted within Europe, Middle East and Africa. Focussed teams within this portfolio manage the day to day health, support and future direction of each specialist area. Specialising in all aspects of this technology, Networks, Firewalls, voice, Active Directory Services, Server, Backup, SQL, Oracle and Linux; the documentation and governance of platform standards; through to the planning of technical direction and strategy., The Head of Microsoft 365 Collaboration is responsible for overseeing technical delivery on large, high profile and complex Infrastructure initiatives & projects related to Microsoft 365 Services. The role manages the delivery and execution of technical solutions utilising the existing on-prem infrastructure together with delivering and maintaining the collaboration platform for EMEA Bank and Securities. You will work in close collaboration with global IT departments and business areas to ensure the service meets the required SLA and system parameters Deliverables include, but are not limited to:

• Lead and manage a team of M365 specialists/administrators and consultants.
• Collaborate with external vendors, manage relationships and oversee contracts related to the service
• Technical delivery of Infrastructure initiatives, to include engineer and support of work streams and projects within agreed scope, cost and timescale
• Create strategy, roadmaps, standards, security policies and best practices of the organisation
• Ensure Audit and security findings for on-prem infrastructure and cloud infra are remediated
• Working with Microsoft Support & other 3rd party vendors engineers to provide resolution to product lifecycle issues
• Stay abreast of emerging technologies and trends, evaluate their applicability to the organisation and aligned to business objectives.
In this role, you will be responsible for support and delivery of the Global M365 platform, message routing, MS Teams technical delivery across MUFG's banking arm and Securities business under a dual-hat arrangement. Under this arrangement, you will act on behalf of both the Bank and the Securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you. Key responsibilities include, but not limited to:
• To provide specialized technical guidance, support and implementation of Collaboration Services
• Develop and enforce governance policies, security best practices, and compliance standards within the M365 Environment.
• Interpret Messaging relevant regulatory, requirements and security, design and technical best practices and ensure that the systems are compliant
• Provide BAU support for all collaboration services
• Provide Ediscovery for Collaboration services to include daily checks of data feeds
• Responsible for the delivery of operation readiness for services deployed into Collaboration services, to include Service desk handover document, DR documents and incident and task resolution
• Provide effective investigation and technical resolutions for any issues that may occur as part of initiatives, work steams and project lifecycle
• Investigate potential and actual service problems that arise from implementation and recommend solutions. Follows formal procedures to plan and test proposed solutions
• Work closely with cross-functional teams to ensure the effective utilisation of M365 applications and services to enhance productivity, collaboration and security.
• Evaluate and prioritise new M365 features and recommend their adoption-based business needs and industry best practisesSkills and Experience, Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company's and Securities Emea and Bank Emea, including
  
  Comprehensive background in M365, MS Exchange, Enterprise vault, Intune, MS Teams, message routing and mail gateway technologies in large financial institutions.
• Proven track record of supporting M365 into multiple organisations as a 3rd line engineer.
• Strong leadership and team management skills with the ability to motivate and guide a team, towards achieving goals and objectives
• Strong Infrastructure support and delivery background with evidence of successful technical delivery across multiple workstreams within the Infrastructure collaboration space
• Excellent problem-solving skills and ability to troubleshoot complex issues related to Collaboration Services
• Demonstrable experience of senior stakeholder management and relevant management reporting
• Ability to provide technical knowledge transfer and constructive feedback to address issues ranging from maintenance, BAU support and service desk issues
• Experience in working in a high-pressure environment to deliver first class services
• Familiar with the specific standards associated with an IT practitioner's current role: e.g. Health and safety standards; change management; incident management and problem management standards; and common service focused frameworks such as ITIL
Behavioral Competencies:
• Can communicate effectively in writing and verbally to colleagues at all levels.
• Working co-operatively (rather than competitively) with others to achieve a common goal.
• Flexible with ability to work outside of business hours in order to support business requirements
• Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly
• Identifying gaps in the available information required to understand a problem or situation and remedying such gaps.
Skills and Experience: Comprehensive background in M365, MS Exchange, Enterprise vault, Intune, MS Teams, message routing and mail gateway technologies in large financial institutions.
• Proven track record of supporting M365 into multiple organisations as a 3rd line engineer.
• Strong leadership and team management skills with the ability to motivate and guide a team, towards achieving goals and objectives
• Strong Infrastructure support and delivery background with evidence of successful technical delivery across multiple workstreams within the Infrastructure collaboration space
• Excellent problem-solving skills and ability to troubleshoot complex issues related to Collaboration Services
• Demonstrable experience of senior stakeholder management and relevant management reporting
• Ability to provide technical knowledge transfer and constructive feedback to address issues ranging from maintenance, BAU support and service desk issues
• Experience in working in a high-pressure environment to deliver first class services
• Familiar with the specific standards associated with an IT practitioner's current role: e.g. Health and safety standards; change management; incident management and problem management standards; and common service focused frameworks such as ITIL.
We are open to considering flexible working requests in line with organisational requirements.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.