Go to job search

Help To Claim Adviser

Citizens Advice Liverpool, Liverpool

Help To Claim Adviser

Salary not available. View on company website.

Citizens Advice Liverpool, Liverpool

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 7 Nov | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 891c8db1e93a4d82b541461dd3dca03e

Full Job Description

Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.

The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.

Relevant jobs