Housing Manager

The Housing Manager leads a team who manage the Councils Housing stock in a specific geographical area. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Manager will need to display excellent communication, and resilience and have a passion for supporting staff customers and communities., As our next Housing Manager, you'll provide leadership to ensure that your teams deliver on the council's core values and improve the lives of residents of the Leeds City Council area. Help develop you team's skills and ensure they deliver on all key performance indicators., To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement. Principal Responsibilities:

• To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing.
• To contribute toward management and delivery of partnership working on behalf of housing services citywide.
• To manage and develop staff to deliver key council priorities and continuously improve the offer to customers.
• To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations.
• To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
• To manage and monitor budgets, risks and associated audit activities.
• To contribute to and deliver service improvement plans.
• To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement & review.
• To contribute to, review and improve policies and strategies in line with current legislation and best practice.
• To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners.
• To display a high degree of self-motivation, commitment and time management.
• A commitment to initiate and drive culture change to deliver focussed and continuously improving services.
• To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes.
• To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity.
• To contribute towards corporate projects and initiatives.
Leadership Responsibilities:
• To demonstrate and embed the Councils values and manager habits to lead, support and drive cultural change.
• To lead, manage, motivate and develop teams, ensuring that Council policies are understood and followed.
• To ensure that the team work professionally, competently and in a forward thinking and customer focused way whilst embracing collaborative partnership working to achieve excellence., Understand and embraceLeeds City Council Values and Behavioursand codes of conduct
• Committed to continuous improvement in all areas and work towards delivering theBest City Ambitionof Health & Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of and be able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  As a Housing Manager, you will bring to the role:
• Ability to community effectively and influence customers and stakeholders.
• Relevant degree level qualification or equivalent experience of managing in a Housing context.
• Able to develop innovative solutions to varied and complex problems.
• Knowledge of current social Housing, and issues affecting the sector.
• Experience of developing effective working relationships with resident and ward members to achieve defined outcomes., Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context., Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
• Relevant degree level qualification or equivalent experience of managing in a housing context.
• Detailed understanding of the functions of a comprehensive housing management service.
• Comprehensive knowledge of Landlord's statutory responsibilities.
• Knowledge of current social housing and issues affecting the sector.
• Detailed knowledge of current housing legislation and policies.
• An understanding of key stakeholders, partners and third sector organisations.
• Able to communicate effectively with and influence customers and stakeholders.
• Ability to lead, motivate and empower staff to achieve positive outcomes.
• Able to develop innovative solutions to varied and complex problems.
• Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents.
• Ability to analyse and interpret complex information.
• Ability to write concise reports, deliver presentations and chair meetings.
• Able to use a range of IT systems, including Microsoft applications.
• Ability to manage and delegate resources effectively.
• Ability to manage a variety of long term projects.
• Ability to manage conflicting priorities and adapt to changing circumstances.
• Recent experience of managing teams in a housing related context including motivation and staff development.
• Experience of managing varied and complex projects.
• Experience of managing resources within defined budgets.
• Experience of developing effective working relationships with residents and members to achieve defined outcomes.
• Experience of using performance information to deliver excellent operational outcomes.
• Experience of challenging inappropriate behaviour.
• Able to demonstrate a commitment to Council values.
• Able to manage teams and work with colleagues in line with the Council's Manager habits.
• Commitment to maintaining a healthy and safe working environment.
• Commitment to promoting equality and diversity to colleagues and customers.
• Able to demonstrate and promote a flexible and positive approach to change., PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
• Membership of a relevant professional body.
• Working with and consulting with trade unions.
• Experience of working within a political environment.
• Experience of managing competing priorities and adapting to changing circumstances
• Experience of undertaking complex service reviews.
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions., We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked in the top 100 of the Stonewall Equality Index 2024. We are also an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.


• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further