HR Coordinator

National Express are looking to recruit an experienced HR Coordinator to join the team, based at our Head Office in Digbeth. The successful candidate will assist the HR team with a variety of HR related activities and projects. To include daily maintenance of the HR Inbox, execution of transactional HR processes, resolving queries and providing excellent and proactive administration and coordination to deliver key elements of the UK People Strategy. What you'll do:

• Monitor the HR Inbox responding to queries including re-directing and escalating to the rest of the HR team as appropriate in line with departmental SLAs. Assist in developing and signposting the People Portal for generic queries and forms
• Manage aspects of the new starter process, including issuing contracts and training bonds, conducting right to work checks, DBS checks and organisation of pre-employment medicals, setting up new starters on relevant HR systems and ensuring compliant personnel file created and maintained
• Generate HR correspondence for employee contract changes
• Lead and manage general HR administration processes such as maternity hampers, long service awards, benefits administration, reference requests and ad-hoc mail merges for key projects
• Manage aspects of the leaver process, including acknowledging resignations and retirements, and processing leavers on HR and other Systems. Coordinate destruction of electronic and paper personnel files in line with retention dates
• Provide information from the HR System to various stakeholders as requested
• Manage employee filing system ensuring all correspondence is loaded onto employee files and that all managers who have access to electronic employee files are trained on how to upload and maintain employee records in line with GDPR
• Work with the PA to HR Director to ensure relationships are maintained with key external suppliers in regards to raising purchase orders for supplies or services, passing invoices for processing and raising cheque requisitions
• Respond to Data Access Requests providing files and correspondence in a timely manner
• Work with the HR team in liaising with managers and employees in respect of Company policies on maternity, paternity, adoption and parental leave and ensuring all employment legislation is complied with and administration is completed in a timely manner
• Support annual and ad hoc HR activity including data preparation, correspondence and filing for pay reviews and Values Awards
• Support the wider HR team with administration for any restructure programmes or TUPE transfers
• Build and develop relationships with management from all locations within UK business, To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining an elevated level of safe driving and excellent customer service.
  
  Good standard of general education. Educated to degree level or equivalent desirable but not essential
• Previous experience in an HR environment within an organisation that recognises Trade Unions and Staff Forums is highly desirable
• Previous experience in a busy Administration role is essential
• Can demonstrate employment law knowledge and legislative requirements
• Excellent organisational and planning skills with the ability to manage multiple projects at one time
• Can demonstrate excellent interpersonal skills
• Must be proactive and able to work on your own initiative
• Must be computer literate with a good working knowledge of Microsoft Office packages
• Approachable and reliable with a proven track record in delivering results and continuous improvements in processes and procedures
  
  Progression Opportunities
Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business. Customer Service at National Express Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make an enormous difference to the people and the communities we serve. Whether it's face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve. Excellence in People Development Award National Express has achieved the Excellence in People Development Award for it's Master Driver Programme by Birmingham Chamber of Commerce.


• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service
National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note... At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.